Help Desk Analyst

Audio/Visual Client Tech Support (6 month contract)

Location:

Augusta, Maine. Travel requirements: statewide and frequent interstate travel. Must use personal vehicle and will be reimbursed for mileage.

Support videoconferencing and audiovisual equipment for courtrooms and state agencies. Provide onsite and remote technical assistance for desktops, laptops, printers, scanners, audio/visual equipment, VOIP desk‑sets and document cameras. Diagnose and repair tier 1 computer issues and participate in remote video proceedings.

• Provide technical support for staff and courtroom participants, in person or remotely, for desktops/laptops, printers, audio/video, VOIP and document camera.
• Diagnose and fix tier 1 computer issues and assist with help desk tier 1 tickets.
• May host remote video proceedings in special circumstances.
• Install new equipment and repair/replace old equipment around the state.
• Support hardware and software used to take electronic records.
• Maintain hardware inventory data (serial numbers, locations, users, equipment status).
• Assist in drafting and documenting department and operational procedures.
• Write work orders to secure services from vendors and the Executive Branch Office of IT.
• Present information technology training to employees and groups.

• Experience supporting videoconferencing equipment and audiovisual equipment.
• Basic working knowledge of audio equipment.
• Experience diagnosing and fixing tier 1 computer issues.
• Multi‑platform support experience (Zoom, Windows, OSX, Google, Unix, Android, iOS) is a plus.
• Valid driver’s license and must be able to travel statewide.
• Strong communication and customer service skills; ability to work in high stress environments.
• Excellent time management, problem solving, and tech training retention.
• Ability to communicate in layman terms to users.

If this role interests you and you’d like to learn more, click apply now and a recruiter will be in touch to discuss this great opportunity.