Technical Support Specialist - A/V Conferencing
Job in
Augusta, Kennebec County, Maine, 04338, USA
Listed on 2026-02-16
Listing for:
ManpowerGroup Global, Inc.
Full Time
position Listed on 2026-02-16
Job specializations:
-
IT/Tech
Technical Support, IT Support, Systems Administrator, HelpDesk/Support
Job Description & How to Apply Below
Technical Support Specialist - A/V Conferencing
Work Location:
100% Onsite in Augusta, Maine
Work Schedule:
Monday through Friday, 7:00am to 4:00pm or 8:00am to 5:00pm
6 months
Skills:
- Technical writing and documentation experience
- Experience with Lenovo Think Smart products and/or Logitech systems
- Experience with Microsoft products such as MS Teams and Excel
- Experience with audio/visual conferencing systems
- Create a complete inventory of all A/V conferencing systems supported
- Create a set of documentation for every type/category A/V conferencing system.
- Site survey, assessment, product selection, and purchasing.
- Installation and deployment, including inventory and account setup tasks.
- Technician-centric documentation for support and troubleshooting.
- Self-service instructions for use and basic troubleshooting.
- Replacement/refresh of existing systems.
- Decommissioning, including inventory and account deletion tasks.
- Create a process for periodic quote/price updates for all standard offerings.
- Work with management to create a service catalog for A/V Conferencing.
- SharePoint page with standard offerings for various room sizes, use-cases, and optional add-ons.
- Support rates for each type/size of room.
- Work with CTS to update the A/V service offerings in Assyst, creating any new ones as necessary.
- Organization
- Time management and scheduling
- Microsoft Excel
- Clean driving record
- Generate technical documentation
- Generate customer-friendly self-service documentation
- Customer service
- Lenovo Think Smart products
- Lenovo Think Smart management portal
- Logitech Rally ecosystem
- Logitech Sync management portal
- Microsoft Teams Rooms management infrastructure
- Zoom Meetings management infrastructure
- A/V conferencing systems
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