Business Systems QA Analyst

Maine Revenue Services

Opening Date: February 9, 2026

Closing Date: February 24, 2026

Grade / Admin Unit: 23 / Professional/Technical

Job Class Code: 0383

Salary: $49,275.20 - $69,139.20/Hourly

Position Number:

Location: Augusta

This is professional services work in the analysis and design of quality assurance testing related to business procedures for complex revenue service processing operations, their transition to digital processing, and adherence to quality standards. Responsibilities include assisting in the coordination of systems testing activities; developing test scripts and testing strategies; recommending business requirements, protocols, and controls; serving as team lead for quality assurance testing activities for small projects;

assisting with components of medium and large projects; and maintaining update business systems to support continuous improvement. Work is performed under limited supervision.

• Performs system testing activities in order to validate the integrity of the system and document quality control standards are maintained throughout systems and processes.
• Assists in coordinating system project testing in order to support timely services and ensure current and new projects meet goals and objectives.
• Recommends changes to business quality controls, and complex documents in order to support proper delivery of program services and product deliverables.
• Leads testing efforts on small projects in order to validate systems and applications comply with established quality assurance standards, IT requirements, and meet business needs.
• Provides technical advice and consultation to management and professional staff regarding quality assurance standards and associated business practices.
• Develops draft test scripts and testing strategies to examine electronic system functions and business change management processes in order to verify compliance with quality assurance standards, to identify and recommend process improvements, and to ensure systems function as designed.
• Assists with business systems requirements and quality assurance testing on medium and large projects by participating in one or more steps in the systems project life cycle in order to serve as a liaison, ensure timely services, and make recommendations on risk and/or risk mitigation.
• Collects and evaluates pertinent data related to projects in order to develop reports and recommendations, summarize information, and document change management processes.
• Collaborates with stakeholders, vendors, project teams, and managers in order to discuss problems, correct plans, and implement organizational solutions.
• Assigns tasks to team members in order to meet operational needs.
• Performs review of test scripts and documented results drafted by others in order to provide input and to make recommendations for approval.
• Confers with vendors and/or IT personnel on system problems in order to troubleshoot abnormalities and identify solutions.

• Knowledge of project management principles, methods, and techniques for developing, scheduling, and coordinating projects and resources.
• Knowledge of scientific methodologies requiring interactive testing approaches.
• Knowledge of applicable state and federal laws, rules, and regulations.
• Knowledge of current business and management systems, methods, and processes.
• Knowledge of quality assurance principles, methods, and risk assessment.
• Knowledge of data warehouses and user types.
• Knowledge of software development life cycles.
• Knowledge of organizational procedures, workflow, and functions.
• Knowledge of computerized applications used in accounting systems.
• Ability to develop evaluation and monitoring systems.
• Ability to draft test scripts, document and compare results.
• Ability to participate on or lead a small team.
• Ability to analyze results of testing computer applications.
• Ability to establish and maintain effective working relationships.
• Ability to write technical reports and documents

A four (4) year combination of education, training, and/or progressively responsible professional experience in systems analysis,…