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Technical Support Specialist
Job in
Augusta, Kennebec County, Maine, 04338, USA
Listed on 2026-02-16
Listing for:
RICEFW Technologies Inc
Full Time
position Listed on 2026-02-16
Job specializations:
-
IT/Tech
Technical Support, IT Support
Job Description & How to Apply Below
Overview
In 2026, the Judicial Branch will implement its new case management system – Maine eCourts – at approximately 80% of court locations throughout Maine. The CMS Technical Support Specialist will provide comprehensive technical support during the statewide implementations.
Responsibilities- Serve as the point of contact for technology support and services.
- Provide accurate and complete answers to general use and environment questions in a timely manner.
- Investigate user problems, identify their source, determine possible solutions, test and implement solutions.
- Document all work for future reference.
- Follow quality standards.
- Ensure effective and reliable backups are performed.
- Proactively address customer needs.
- Communicate accurate and useful status updates.
- Evaluate and/or recommend purchases of computers, network hardware, peripheral equipment, and software.
- Serve as the point of integration between business functions and technology requirements.
Travel required statewide. Home base in Augusta area (Maine) is preferred.
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