Client Tech Specialist

Primary Job Title

Client Tech Specialist

• Client Technical Support Specialist
• CMS Technical Support Specialist
• Desktop Support Specialist
• IT Support Analyst

Augusta, ME — Onsite
(Statewide court locations)

• Position Type: Contract
• Start: As Soon As Possible
• Schedule: Standard business hours; travel to multiple court locations required

The Client Tech Specialist provides comprehensive onsite technical support during the statewide implementation of the eCourts
, the Judicial Branch’s new case management system. This role supports approximately 80% of court locations across the state, assisting clerks of court with system use, troubleshooting, and training. The ideal candidate combines strong technical knowledge with exceptional customer service and communication skills
, guiding judicial staff through complex technology changes with professionalism and patience.

The Client Tech Specialist serves as the primary point of contact for technology support and services during eCourts implementations. Responsibilities include providing desktop support, troubleshooting user issues, answering general system and environment questions, and delivering instruction using written training materials and court knowledge bank resources. This role documents all work for future reference, follows quality standards, ensures effective system backups, and proactively addresses customer needs.

The specialist investigates and resolves user problems, evaluates and recommends hardware and software purchases, communicates accurate status updates, and serves as the integration point between departmental business functions and technology requirements.

• End-user troubleshooting and technical support
• Desktop and Microsoft product support
• Customer service and user training
• Incident documentation and problem resolution
• Ability to work effectively in a team environment

• Experience supporting case management systems or large system rollouts
• Experience providing onsite technical support in government or judicial environments

• Strong written and verbal communication
• Analytical and problem-solving skills
• Ability to explain technical concepts to non-technical users
• Professionalism in high-visibility, public-sector environments

• Troubleshooting with end users
• Customer service skills
• Microsoft products

• Medical, Vision, and Dental Insurance Plans
• 401k Retirement Fund

GTT is a minority-owned staffing firm and a subsidiary of Chenega Corporation, a Native American-owned company based in Alaska. GTT values diverse and inclusive workplaces and partners with Fortune 500 and enterprise clients across banking, insurance, financial services, technology, life sciences, biotech, utilities, and retail throughout the U.S. and Canada.

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