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Field IT Ops Lead - End-User & Incident Resolution

Job in Augusta, Kennebec County, Maine, 04338, USA
Listing for: ASM Research, An Accenture Federal Services Company
Full Time position
Listed on 2026-05-16
Job specializations:
  • IT/Tech
    IT Support, Systems Administrator, Technical Support
Salary/Wage Range or Industry Benchmark: 79400 - 79931 USD Yearly USD 79400.00 79931.00 YEAR
Job Description & How to Apply Below
A leading IT services company is seeking a Field Office Support Lead to manage field IT support operations in Augusta, Maine. This role entails planning technician dispatch schedules, overseeing technical troubleshooting at multiple locations, and improving service quality metrics. Applicants should possess a Bachelor’s degree in IT or a related field, with over 8 years of experience in incident management and user support.

Competence in ITIL principles and excellent communication skills are required. Competitive salary range is approximately $79,400 - $79,931.
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