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Senior Escalation & Process Automation Lead
Job in
Augusta, Kennebec County, Maine, 04338, USA
Listed on 2026-05-20
Listing for:
ASM Research, An Accenture Federal Services Company
Full Time
position Listed on 2026-05-20
Job specializations:
-
IT/Tech
IT Project Manager
Job Description & How to Apply Below
ASM Research, An Accenture Federal Services Company, is looking for a Process Improvement & Automation Lead to manage escalation and service recovery processes. This role entails operational leadership of an IT team and ensuring efficient escalation handling within a demanding client environment.
The ideal candidate should possess a Bachelor's degree and 4-6 years of IT experience, including communication and analysis around high-priority incidents. A competitive compensation package is offered.
#J-18808-LjbffrPosition Requirements
10+ Years
work experience
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