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Service Desk Technician
Job in
Augusta, Kennebec County, Maine, 04338, USA
Listed on 2026-05-30
Listing for:
Delphi-US, LLC - Peacemakers in the Talent War
Full Time
position Listed on 2026-05-30
Job specializations:
-
IT/Tech
HelpDesk/Support, Technical Support
Job Description & How to Apply Below
Service Desk Technician |
Location:
Augusta, ME | Contract
A Service Desk Technician role focused on providing technical support within a hybrid remote environment. This position involves managing user support requests, troubleshooting hardware and software issues, and maintaining system efficiency across desktops, laptops, printers, and mobile devices. The role requires a proactive approach to customer service and effective communication to ensure timely resolution of technical issues.
Key Responsibilities- Staff the Service Desk queue to handle incoming calls and support requests.
- Perform system administration functions to optimize system performance and utilization.
- Provide user support for standard application software to meet operational needs.
- Utilize remote tools to diagnose and troubleshoot hardware and software issues.
- Test and evaluate new software and hardware products for applicability to agency operations.
- Document troubleshooting steps and call details clearly and accurately.
- Contribute to and maintain a comprehensive knowledge base for support procedures.
- Apply customer relationship best practices to ensure high-quality service delivery.
- Respond promptly and effectively to email and live messaging inquiries.
- Demonstrate emotional intelligence and professionalism in a technical support environment.
- Show flexibility to support different teams as operational needs evolve.
- Bachelor’s Degree preferred.
- Minimum 1-year experience in a similar technical support role.
- Strong customer service skills.
- Experience with Active Directory and/or Azure is a plus.
- Experience using ticketing systems.
- Ability to troubleshoot hardware and software issues related to desktops, laptops, printers, and mobile devices.
- Demonstrated accountability and professionalism in service delivery.
- Experience with remote support tools.
- Knowledge of customer relationship management best practices.
- Ability to adapt quickly to changing team needs.
- Experience with remote support tools.
- Knowledge of customer relationship management best practices.
- Ability to adapt quickly to changing team needs.
- Familiarity with agency-specific applications and environments.
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