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Junior IT Escalation & Incident Coordinator

Job in Augusta, Kennebec County, Maine, 04338, USA
Listing for: ASM Research, An Accenture Federal Services Company
Full Time position
Listed on 2026-06-18
Job specializations:
  • IT/Tech
    IT Support, Systems Administrator, IT Specialist
Salary/Wage Range or Industry Benchmark: 70000 - 97400 USD Yearly USD 70000.00 97400.00 YEAR
Job Description & How to Apply Below

ASM Research, An Accenture Federal Services Company, is hiring a Junior Escalation Manager in Augusta, Maine. This role supports the structured handling of escalated IT incidents, ensuring proper routing and communication during critical issues. Responsibilities include applying escalation management concepts, documenting cases, and utilizing ITSM tools for tracking escalations effectively.

Qualified candidates should possess a Bachelor's degree in IT or related field, a secret security clearance, and 0–3 years of IT support experience. The role offers a competitive compensation range of $70,000 - $97,400 annually.

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