Salesforce Administrator

Our IT team is looking for a skilled Salesforce Administrator focused on developing our enterprise CRM capabilities. You should enjoy working with a talented team of individuals, with diverse skills and experiences, who strive to excel in delivering software solutions that help enable the organization’s strategic objectives.

In this role you will develop, implement, and support enterprise custom and packaged applications and other internal software programs used by end users in the organization. You’ll also perform a variety of systems‑related analytical activities to support application functionality, availability, and performance.

The technology landscape is in continual evolution, and IDEXX is leading the way with agile responses to practice needs and a holistic approach to systems integration. We develop customer‑centric solutions that deliver value for practices, pets, and their families, working across the company to leverage the best minds possible for technical innovation.

Come join a passionate, collaborative and innovative team that prides itself in delivering quality and timely results that wow their business partners.

• You will analyze, understand, and translate business needs into scalable technical solutions with a focus on user experience leveraging Salesforce best practices.
• You would also design, configure, test, debug, and document programs based on technical configurations developed by analysts and project teams.
• You will also provide daily system/application administration.
• You will manage access and security of the systems and applications, and monitor and proactively support system/application capacity planning and stability as required.
• In this role you would also assess technical requirements of requests and scope for projects and communicate results and estimates to business stakeholders, project team, and IT counterparts.
• You would serve on systems development/upgrade/enhancement project teams as a technical liaison between business clients, IT infrastructure, and the development groups.
• You would develop strong business relationships with assigned business clients and with other related departments and vendors to ensure successful system and application implementations and support.
• You would follow internal audit policies and procedures and provide information as needed.
• You would participate in on‑call rotation.

• You have 3–5+ years of related Salesforce Administration experience.
• Location:
  
  We are looking for someone who lives within the New England area (Maine, New Hampshire, or Massachusetts). If you drive to our corporate HQ in Westbrook, Maine, we offer a flexible hybrid environment where we require a maximum of 8 days per month onsite; alternatively, if you are in NH or MA, there is the option to go onsite less frequently than 8.
• You have experience with Workflow, Process Builder, Flow, assignment rules, approval processes, fields, page layouts, record types, dynamic layouts, apps, actions, custom settings, mobile administration, dashboards, territory management, and reports.
• You have experience using development/integration/deployment‑related tools (Data Loader, Workbench, , ANT, IDE/VSCode, Git, Jenkins, Bitbucket, SFDX).
• You have strong Salesforce product knowledge with experience in Sales Cloud, Service Cloud, and Mobile Design.
• You have demonstrated ability to work in a complex and highly integrated Salesforce implementation.
• You have great people skills and communication skills! Excellent customer service and business relationship building skills, problem‑solving skills, and ability to work independently as well as within teams. Overall strong communication skills, both verbal and written, including ability to translate technical subject matter to non‑technical audiences.
• Sandbox environment management.
• Experience with Agile/Scrum development practices.
• Bachelor’s degree or equivalent combination of education and experience required.
• Salesforce Certified Administrator.
• Salesforce Certified Advanced Administrator.

• Salesforce Certified Platform Developer I.
• Familiarity with writing test…