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Service Desk Analyst: ITIL, ServiceNow & Cloud Access

Job in Augusta, Kennebec County, Maine, 04338, USA
Listing for: Cognizant
Full Time position
Listed on 2026-07-01
Job specializations:
  • IT/Tech
    IT Support, HelpDesk/Support, IT Business Analyst, Technical Support
Salary/Wage Range or Industry Benchmark: 37440 - 45760 USD Yearly USD 37440.00 45760.00 YEAR
Job Description & How to Apply Below
A major technology solutions provider is looking for a Service Desk Support Analyst in Augusta, ME. This entry-level position focuses on delivering first-level technical support for enterprise IT environments. Responsibilities include managing tickets in Service Now, troubleshooting various IT issues, and providing excellent customer service. Ideal candidates will have a Bachelor's degree in a related field and a solid understanding of ITIL processes.

Key benefits include medical insurance, paid time off, and a 401(k) plan.
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