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Federal IT Service Desk Shift Lead

Job in Augusta, Kennebec County, Maine, 04338, USA
Listing for: ASM Research, An Accenture Federal Services Company
Full Time position
Listed on 2026-07-17
Job specializations:
  • IT/Tech
    HelpDesk/Support, Systems Administrator, Technical Support, IT Support
Salary/Wage Range or Industry Benchmark: 67900 - 132500 USD Yearly USD 67900.00 132500.00 YEAR
Job Description & How to Apply Below
A federal IT services company is seeking a Service Desk Shift Supervisor in Augusta, Maine. This role is responsible for overseeing a service desk shift to ensure high-quality support for incidents and service requests. The supervisor will manage ticket queues, monitor performance metrics, and coach analysts on customer service and technical troubleshooting. A high school diploma is required, along with 4-7 years of IT experience, including at least 3 years in a leadership role.

Strong communication and customer service skills are essential to thrive in this position.
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