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Entry-Level IT Service Desk Agent — Secret Clearance
Job in
Augusta, Kennebec County, Maine, 04338, USA
Listed on 2026-07-18
Listing for:
ASM Research, An Accenture Federal Services Company
Full Time
position Listed on 2026-07-18
Job specializations:
-
IT/Tech
HelpDesk/Support
Job Description & How to Apply Below
ASM Research, An Accenture Federal Services Company, seeks a Junior Customer Service Representative to provide entry-level IT support in a regulated government environment. You will log incidents, perform basic troubleshooting, and guide users through standard tasks under supervision.
You will follow service desk runbooks, document resolutions, and help maintain knowledge bases while communicating clearly with users and escalating complex issues as needed.
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