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Senior Problem Manager - ITIL Lead Root Causes
Job in
Augusta, Kennebec County, Maine, 04338, USA
Listed on 2026-07-21
Listing for:
ASM Research, An Accenture Federal Services Company
Full Time
position Listed on 2026-07-21
Job specializations:
-
IT/Tech
IT Project Manager
Job Description & How to Apply Below
ASM Research is seeking a Problem Management Lead to drive end-to-end lifecycle activities, from detection through closure, with ITIL-aligned practices and strong RCA capabilities. The role collaborates with incident, change, and service owners to deliver permanent fixes or robust workarounds that improve service stability and user experience.
The position requires 8+ years in IT service management, a Bachelor’s degree, and a current secret security clearance, with leadership in enterprise ITSM
#J-18808-LjbffrPosition Requirements
10+ Years
work experience
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