Epic Analyst – Ambulatory

Job Summary

At Maine General Health, we're transforming the way care is delivered through technology. We're seeking Epic Analysts - Ambulatory to join our Information Technology team and help optimize Epic applications that support providers, clinical staff, and patients across our outpatient practices. Whether you're an experienced Epic-certified analyst or an IT professional with healthcare application experience looking to expand your Epic career, this is an opportunity to make a meaningful impact while working alongside a collaborative team dedicated to improving patient care

Epic Analysts partner with clinical, operational, and technical stakeholders to analyze workflows, configure Epic applications, implement enhancements, troubleshoot issues, and support system optimization. This role plays a key part in ensuring Maine General Health's Epic environment supports efficient, high-quality ambulatory care.

• Epic Ambulatory
• Epic My Chart
• Epic Healthy Planet
• Epic Care Everywhere
• Epic Welcome
• Epic Hello World
• Epic Link
• Epic Haiku
• Epic Canto
• Epic Secure Chat
• Epic Patient Outreach
• Epic Compass Rose
• Epic Referrals
• Epic Registration (Prelude)
• Epic Cadence (Scheduling)

• Analyze business and clinical workflows to identify opportunities for improvement.
• Configure, build, test, and implement Epic application enhancements.
• Collaborate with providers, clinic leaders, operational teams, and IT colleagues to deliver technology solutions.
• Troubleshoot application issues and provide ongoing production support.
• Participate in system upgrades, optimization initiatives, and new functionality implementation.
• Develop documentation, workflows, and end-user training materials.
• Ensure system configurations align with organizational goals, regulatory requirements, and Epic best practices.
• Participate in project planning, testing, and go-live support.

• As part of the selection process, candidates will be required to complete the Epic Sphinx Assessment. Assessment results will be considered alongside relevant experience, interview performance, and organizational needs as part of a holistic evaluation process.
• Required Epic certification required within 12 months of hire* (domestic travel required to obtain certification).
• Experience supporting healthcare applications, clinical operations, or information systems.
• Strong analytical, problem-solving, and communication skills.
• Ability to work collaboratively with clinical and operational stakeholders.
• Preferred Bachelor's degree in Information Technology, Healthcare Administration, Clinical Informatics, Business, or a related field (or equivalent combination of education and experience). *
• * Employees hired into this role as part of the initial Epic implementation may be hired prior to obtaining Epic certification and will complete required certification through organization-sponsored Epic training.

$64,501 - $173,264 The salary range shown reflects the base salary for this position. Individual compensation is determined based on factors such as experience, qualifications, skills, and market considerations. We are proud to offer a competitive total rewards package designed to recognize our caregivers and support them in delivering exceptional care to the communities we serve.

Scheduled Weekly

Hours:

40 Job Exempt:
Yes

• Supporting all aspects of our employees' wellness – physical, emotional and financial – is a critical component of being a great place to work. With the wide range of benefits and programs available, employees have the resources they need to be well at every stage of life and plan for the future.
• Physical Wellness:
  We offer quality health, dental, and vision benefits and wellness programs and resources to provide employees access to resources for a healthy lifestyle and help manage health care costs. Employees have access to industry-leading leave for new parents. A generous earned time plan is offered to all employees - We believe employees need and deserve time away from work to observe holidays, be with family, go on vacation, or simply take care of themselves.
• Emotional Wellness:
  When life gets challenging, employees have access to our Employee Assistance Program for employees and anyone in their household.
• Financial Wellness:
  Access the wages you've already earned before payday with Payactiv, giving you greater flexibility over your finances.
• Tuition Reimbursement is available to all employees to further develop skills and career.
• We offer eligible employees up to 2% of eligible pay in 403(b) company-matching contributions plus another 2% in the 401(a) retirement income plan.
• Three insurance plans are available to protect your family from the sudden loss of income in the event of your death, terminal illness or serious injury from accident. We offer both short-term and long-term disability insurance to replace a portion of your income if you become disabled and cannot work for a period of time.
• Career…