System Administrator- Augusta, ME

Key Results Area #1:
Take Ownership of the Customer's Technological Success

• Build long-term relationships with customers
• Ensure customers data and network security is maintained with industry best practices
• Design, estimate, quote, and implement solutions to solve customers' problems
• Provide fast response times for customers
• Interact with the accounting department on the customers' behalf and describe value for work performed
• Ability to generate and maintain your own work through identifying value-added opportunities, improvements or additional projects for a client

• Provide a good example of S. J. Rollins culture and values
• Be on time for work and scheduled meetings
• Participate in regular team and company meetings
• Take responsibility for personal and career development
• Take responsibility for the training and education of less experienced team members

• Meet or exceed responsibilities and expectations of Senior Technical Support Specialist

Minimum Experience Level: 3 years

• A fully trained and experienced System Administrator will have a working knowledge of all major IT technologies and be able to:
• Maintain and administer our full stack of technology
• Solve most end-user issues
• Install most network hardware with minimal assistance

• Assist Senior System Administrators and Network Engineers with projects
• Assist lower-level technicians in building their knowledge and experience
  
  Independently manage billable time through onsite appointments and help desk tickets
• Serve as primary contact for select group of clients
• Effective communication with client from problem definition and cost estimate through follow-up of successful solution
• Estimate and quote sales for any product in inventory including hosted services
• Recognize business opportunities from clients and propose solutions with minimal input from Team Leader
• Accept assignment of emergency phone as required
• Able to discover value add work for customers, and significantly reduce reliance on help desk to receive work

• Adhere to policies and procedures as outlined in the Employee Handbook
• Meet or exceed the billable hours per day expectations established at each performance review
• Best indicator of success is to work 5 days a week and be on time for work each day
• Show a good attitude towards people and a willingness and passion to learn new skills
• High-level client communication (inc. conflict resolution) in writing and in person
• Demonstrate critical thinking and decision-making skills while working towards a solution
• Proactively manage a client's IT infrastructure
• Begin development of high-level skills in a given IT discipline
• Develop strong relationships with clients that result in an increased reliance on you for IT needs
• Maintain a flexible schedule to allow for periodic night/weekend work and out of state work.

• Health Care
• Dental
• Retirement Plan
• Profit Sharing