Info System Support Spec II - Augusta in Augusta, Maine

Job Title

The Office of Information Technology provides a full range of enterprise technologies to support the citizens of Maine. This is an exciting position for a qualified individual who has demonstrated experience and has a successful track record in providing support for Azure, AWS and Identity and Access Management, Microsoft 365 services and Windows Server Operating Systems within the Computing Infrastructure and Services Group.

MaineIT embraces the following core values (C.A.R.E.)

• Customer-Focus
  - Ensuring our customers are heard and their needs are met.
• Accountability
  - Holding ourselves to a high standard through transparency with stakeholders.
• Responsiveness
  - Providing timely updates in a proactive manner.
• Empathy
  - Delivering people-focused services with emotional intelligence.

At MaineIT we:

• Practice Customer-focus, ensuring that our customers are heard, and their needs are met.
• Hold ourselves to a high level of Accountability by being transparent with our stakeholders.
• Maintain an effective level of Responsiveness by providing timely updates in a proactive manner.
• Strive to provide Empathy driven, people-focused services by applying emotional intelligence skills and behaviors.

WHAT YOU WILL DO IN THIS POSITION:

• You will help manage and administer Enterprise Exchange, Active Directory, File System Management, cloud hosting environments and Microsoft 365 as an active contributor to the team.
• You will work in a team setting handling requests and participating in professional communications as a team player who demonstrates excellent collaboration skills.
• You will also be able to participate in other areas within overall group.
• The position will provide support for the Office of Information Technology and all customers we support.
• The position performs a full range of system administration functions to control systems and attain maximum utilization and efficiency within Computing Infrastructure Services.
• The Team within the Office of Information Technology offers professional and technical hosting and enterprise services to agencies.
• The Team resides within the Computing Infrastructure & Services Group, which supports a wide range of applications utilizing Windows Server, Microsoft 365, Microsoft Exchange, Microsoft Teams, Microsoft InTune, Directory Services, Enterprise Backup and Storage, SQL Server, IIS, SharePoint, and other COTS products.
• Work is performed under supervision. This position is in Augusta. The CIS Group requires 24x7 server support. This requires the position to be On-Call in a rotation format.

WHAT'S IN IT FOR YOU?

• You will have a chance to show off your skills and work in a collaborative team environment with highly skilled technical and business minded individuals.
• You will have opportunities to grow, develop, and learn new skills as we advance to embrace emerging technologies.
• You will be in a work environment that cares about people and in a place where we have fun conducting our work and serving customers.

RESPONSIBILITIES INCLUDE:

• Assist in the problem solving and handling of technical issues or inquiries.
• Maintains group policy objects.
• Quality Assurance checks on new environments.
• Handling trouble support tickets.
• Participate in the planning, implementation, and management of system upgrades to keep up to date and secure.
• O365 Administration (manage user's properties, manage user's multi factor authentication and user views).
• Assist with support and administration for cloud environments with a focus on M365 services, Azure, AWS and Identity and Access Management. Demonstrate cloud architectural knowledge, playing a vital role in the support of cloud infrastructures running in 24×7 environments
• Provide operational assistance in infrastructure migration methodologies and techniques including mass application movements into the cloud for Azure or AWS environments
• Nurture cloud computing internally and externally to drive cloud adoption
• Ensure all cloud solutions adhere to security and compliance best practices
• Support, build, configure, and maintain Windows Server environments within a VMWare ESXi environment or physical.
• Participate in the implementation of agency information system policies…