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Global Head of IT Service Management & AI-Driven Governance
Job in
Augusta, Kennebec County, Maine, 04338, USA
Listed on 2026-08-30
Listing for:
Pearson
Full Time
position Listed on 2026-08-30
Job specializations:
-
IT/Tech
IT Project Manager, AI Business & Operations
Job Description & How to Apply Below
Pearson seeks a Head of IT Service Management to lead enterprise ITSM across OCTO. You will own Service Now and Atlassian platforms, govern ITIL 4 practices, and drive AI-enabled, cloud-native service delivery at global scale.
You will lead a globally distributed team, set governance, shape policies, and partner with CTO and CIO stakeholders to improve service quality, resilience, and continuous improvement across Pearson.
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