Business Analyst II

If you are a current Judicial, Legislative, or Executive Branch employee of the State of Maine, please apply through  Find Jobs  using your existing PRISM account .BUSINESS ANALYST IISTATE OF MAINE JUDICIAL BRANCH

LOCATION:

Capital Judicial Center, Augusta GENERAL SUMMARY The Business Analyst II will provide direct end-user customer support for all assigned applications issues. Additionally, the BA II is responsible for managing and providing oversight of customer support issues to ensure timely resolution, high customer satisfaction, and continuous process improvement. Participation in requirements gathering processes and system testing is expected. Additionally, the BA II will be required to support the Senior Technology Business Analyst as needed.

This position is critical in supporting the Case Management Systems for the Judicial Branch.

Another key area of responsibility includes Technology Training. In coordination with the Senior Technology Business Analyst, this role will include the design and development of training plans and materials, the delivery of training sessions and presentations, and administrative and logistical support.

The incumbent is supervised by the Senior Technology Business Analyst and works closely with the Office of Information Technology (OIT) staff and Court Operations. Statewide travel and non-standard work hours may be required.

Salary Range:

Starting pay is $37.38 - $39.24 per hour. Plus 5% Retention Stipend Grade 17 - $37.38 - $50.06 per hour.

What We Offer:

At the Maine Judicial Branch, we value our employees, which is why we offer great benefits. In addition to competitive pay, we provide:

Work-life balance: 13 paid holidays, 2+ weeks of vacation leave, and 12 paid sick days every year.

Paid Parental Leave: 4 weeks

Gym membership and childcare reimbursement programs

Public Service Student Loan Forgiveness Program Health insurance coverage (85%-100% employer-paid for employee-only plan)
Health insurance premium credit (5% decrease in employee premiums)
Dental insurance (100% employer-paid for employee-only plan)
Health and dependent care flexible spending accounts

Defined Benefit Pension plan contributions

Voluntary deferred compensation (retirement savings 457 Plan)
Up to $1000 Tuition Reimbursement each year Employer-paid life insurance (1x annual salary)
Additional wellness benefits ESSENTIAL JOB FUNCTIONS
* Business Analysis Provide management and oversight of applications issues.

Resolve all assigned application support issues, in accordance with established priority time frames.

Performs quality assurance testing of Judicial Branch applications.

Serves as a “liaison” for Judicial Branch personnel and the Office of Information Technology (OIT).Assists technical staff by providing technical support.

Participates in various ‘User Group’ sessions to include, but not limited to the following:
Court Operations, Financial, Criminal Process and Family Division. Duties may include facilitation of meetings.

Identifies opportunities for improving business processes through information systems and/or non-system driver changes; assists in the preparation of proposals to develop new systems and/or operational changes.

Reads and interprets case management systems and functional technical literature and translates in terms understandable to the end-users.

Researches and prepares statistical reports using data from court computer systems and internal surveys. Consolidates information into cohesive and understandable correspondence or other written form for use in management decision-making.

Assists in developing an overall change management strategy for the court system.

Conducts change impact analysis to assess the potential implications of changes and documents court business rules,…