Store Supervisor MEDOT

Overview

The Store Supervisor ensures the shop meets customer service, inventory management, and paperwork expectations while supervising store personnel.

This is an hourly position.

The compensation range for this position is $16.00 to $26.66 per hour. Placement within this range will be based on a combination of relevant experience, certifications, and/or demonstrated skills that align with the role requirements.

Provide quality customer service to include but not limited to the following:
Attention to detail
Meet and greet customers
Review supplied requisition forms to ensure they are properly completed (Signatures, timestamps, part numbers, descriptions and quantities)
Answer questions regarding availability of parts
Ask appropriate questions to ensure correct parts are researched and provided
If necessary, inspect equipment in the shop to assist in parts research
Research parts for procurement utilizing vendor/manufacturer websites, publications, equipment manuals, microfiche, etc. to ascertain the necessary parts to procure
Answer all messages (phone/email) in a timely fashion
Contact appropriate vendors for pricing and to place orders
Inform customers when requested parts are available
Contact Counter/Driver personnel to perform emergency parts pick-ups, as required
Provide past sales research as requested, utilizing the inventory system
Check parts availability at all MANCON locations utilizing the inventory system
Contact other MANCON locations to request transfers of parts or obtain parts information.
Review, familiarize with and adhere to MANCON's SOPs, Supervisor Manual, and Safety Manual Produce and review required reports
Ensure timely completion of all items on the supervisor's checklist.
Generate, distribute, copy and file all invoices for material issued to MaineDOT.
Generate the Flat File Fix report. Review and correct identified errors in the inventory system
Generate and review the SLA Failure Item Detail Report. Review all items that failed to determine if changes to stocking levels are required, based on the past 12 months of sales history
Generate, review and correct items identified on the PT/OP Bin check report
Produce and process the Reorder report
Generate, review and correct the No Min/Max report
Generate, review the Inactive Item Report. Take action on items as appropriate.
Produce and provide backup for all Credit Card purchases to corporate

Data Entry requirements
Ensure that all completed customer requisitions are properly invoiced in the inventory system
Ensure that all vendor receiving documents are properly entered in the inventory system
Ensure that all inventory transfer requests are properly entered in the inventory system
Generate new item numbers in the inventory system following published guidelines

Inventory Management requirements
Perform and report weekly inventory cycle counts
Perform system research on all cycle count discrepancies
Monitor and review inventory Bin assignments to ensure accuracy
Review items sales history to ensure proper Stock Sources are set
Meet with MaineDOT representatives to discuss future requirements in regard to stocking levels
Process Transfer requests from other MANCON locations
Perform Wall to Wall inventory at site, when notified, following established procedures

Other Requirements
Follow established guidelines for vehicle and equipment maintenance
Provide 24-hour support at the MaineDOT location during emergencies
Travel to locations to pick up parts
Train forklift operators
Assist with inventory research projects as requested
Participate in the SCM continuing training program
Supervise assigned store personnel.

• 1 year computer experience
• 5 years auto or heavy duty truck parts experience
• 1 year inventory experience
• 1 year customer service experience
• 24-hour availability
• Valid driver's license with 2 years driving experience
• Obtain and maintain forklift certificate

• Delivery Driver experience
• Supervisory experience

Medium work - Exerting up to 50 pounds of force occasionally, and/or up to 20 pounds of force frequently, and/or up to 10 pounds of force constantly to move objects.

Driving, Lifting, Reaching, Shoveling, Sitting, Standing, Stooping, Walking

Work is mostly performed in storerooms and warehouses which may have uncontrolled temperatures and dirt/dust/damp conditions.

Work is also performed in vehicles traveling to sites.