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Operations Manager General Management Program / Project Manager

SLA-Driven Call Center Operations Manager

Job in Augusta, Kennebec County, Maine, 04338, USA
Listing for: ASM Research, An Accenture Federal Services Company
Full Time position
Listed on 2026-02-24
Job specializations:
  • Management
    Operations Manager, General Management, Program / Project Manager
Salary/Wage Range or Industry Benchmark: 60000 - 80000 USD Yearly USD 60000.00 80000.00 YEAR
Job Description & How to Apply Below
A leading federal services firm in Augusta, Maine, is seeking a Call Center Operations Manager to oversee daily operations and ensure compliance with federal standards. The ideal candidate will have a bachelor’s degree in a relevant field and at least 7 years of experience, including 5 years in project management. This position involves refining workflows, managing staffing, and generating performance reports.

A strong understanding of compliance standards is essential, and preferred certifications include PMP or ITIL.
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