Office Specialist II Supervisor ​/ Bureau of Motor Vehicles ​/ Multiple Anticipated Vacancies

Join Our Team at the Department of the Secretary of State

At the Department of the Secretary of State, we are a team dedicated to providing efficient and exceptional service to our community. We prioritize work-life balance and offer excellent benefits to support our team in achieving professional success while maintaining personal well-being. Join a team that fosters a culture of teamwork, integrity, and continuous improvement, offering opportunities for growth and making a meaningful impact on the lives of our citizens.

We are looking for dedicated and collaborative individuals who thrive in a fast-paced, customer-focused environment. If you are passionate about delivering outstanding public service, contributing to a high-performing team, and supporting the people of Maine every day, we want you on our team.

We are seeking motivated candidates for the position of Vehicle Title Operations Supervisor in the Titles Division. As a Vehicle Title Operations Supervisor, you'll oversee a team of employees guiding them in providing excellent customer service to the citizens of Maine. These critical services contribute to the operational and logistical functions of the titles division. Tasks that you will oversee can include the processing of titles, surface level customer assistance like title status and general questions to managing critical, high-impact programs in areas like abandoned vehicles, fraudulent documents, investigation cases, and registration suspensions.

Your leadership will not only drive operational excellence but also inspire your team to continuously improve and rise to new challenges. You will be the catalyst for change, helping your team adapt to new processes and feedback, and ensuring their success in a demanding environment.

What We're Looking For:

• Innovative Thinking:
  Proven ability to implement new programs, streamline processes, and bring forward-thinking solutions to complex challenges.
• Team
  
  Collaboration:
  
  A leader who builds strong, collaborative relationships across teams and creates an environment where employees feel valued and empowered to contribute to shared goals.
• Communication
  
  Skills:
  
  Exceptional verbal and written communication skills, with the ability to clearly convey complex information to both internal teams and external stakeholders.
• Leadership Excellence:
  Experience leading teams with a strong track record of driving positive change and developing talent.
• Positive Workplace Culture:
  Commitment to creating a workplace environment where respect, transparency, and mutual support are central to the team's success.
• Adaptability and Resilience:
  Ability to respond to changing priorities with agility, making decisions that maintain service excellence and operational integrity

Key Competencies We Value:

• Emotional Intelligence: A strong ability to connect with others, building trust and fostering collaboration across all levels of the organization.
• Problem Solving and Innovation:
  Comfort with navigating complex problems and leading teams to create practical, innovative solutions.
• Conflict Resolution & Feedback:
  Skilled in guiding teams through challenges and offering constructive, actionable feedback.
• Time Management:
  Expertise in balancing multiple projects and responsibilities effectively while maintaining high standards.
• Continuous Improvement: A mindset focused on continuous learning, both for yourself and your team, to drive positive changes across the Bureau.

In This Role You Will:

• Support and guide a team of Title staff, creating a work environment where each team member feels empowered to grow, contribute, and excel in managing vehicle title-related tasks, while fostering a mindset that embraces change and continuous improvement.
• Ensure operational success by overseeing key processes, fostering a collaborative culture across multiple BMV divisions with a focus on both operational efficiency and high levels of customer satisfaction.
• Collaborate on the future direction of our vehicle title programs by helping design, test, and implement initiatives that enhance service delivery, streamline processes, and ensure the team adapts to evolving needs and technologies.

Preference will be given to candidates who bring digital fluency and a process-improvement mindset:

• Comfort learning and adopting new technologies, experience streamlining or digitizing paper-based work, clear written communication, curiosity about emerging workplace tools, and the judgment to evaluate and verify their output before relying on it.
• Knowledge of motor vehicle law, rules, and regulations, especially in the context of title programs, registration suspensions, and other related areas.
• A proven track record of successfully managing high-performing teams, with a focus on fostering collaboration, accountability, professional growth, and supporting change management.
• Strong organizational skills with the ability to manage multiple complex tasks while maintaining attention to detail and ensuring timely outcomes
• Experience with…