Family Independence Program Manager (OFI), Program Accuracy & Continuous Improvement

Family Independence Program Manager

Department of Health and Human Services (DHHS)

Opening Date:
August 10, 2026

Closing Date:
August 21, 2026

Job Class Code: 5060

Grade: 28 (Supervisory)

Salary: $63,689.60 – $90,438.40 per year

Position Number:

Location:

Augusta

Currently, this position is not eligible for visa sponsorship or STEM OPT extensions.

This position allows for partial telework with management approval.

The Program Manager for Program Accuracy & Continuous Improvement (PACI) develops and oversees OFI's quality and continuous improvement function, ensuring OFI has trusted information about the accuracy of its eligibility work and translating that information into learning that improves outcomes statewide. While the initial highest priority is reducing the SNAP Payment Error Rate (PER), the long-term vision is to strengthen eligibility accuracy across OFI programs through consistent measurement, actionable insights, and continuous improvement.

Reporting to the Associate Director of Strategy & Implementation, the Program Manager brings the department's vision for PACI to life by establishing and operating an integrated program that combines SNAP Program Integrity, Secondary Review (initially focused on self-employment), and Maine Care Quality Assurance. Working within the strategic direction established by the Associate Director, the Program Manager supervises two (2) PACI supervisors, implements consistent operating practices, oversees centralized case readings and Inter-Rater Reliability, and coordinates with policy, training, regional operations, and data partners to ensure eligibility accuracy data is timely, reliable, and actionable.

• Stand up the Secondary Review and Maine Care Quality Assurance functions, including hiring, onboarding, supervision, and establishing standard operating procedures and expectations.
• Transition supervisory case readings into PACI and implement a sustainable statewide Inter-Rater Reliability process.
• Establish effective governance, workflows, and partnerships across policy, training, regional operations, and data partners.
• Develop reporting and communication processes that translate quality review findings into actionable insights at the statewide, regional, office, and individual worker levels.
• Partner with Regional Operations to support supervisors in coaching staff using PACI findings, reinforcing both statewide learning and targeted development based on individual case review results.
• Create feedback loops that identify trends, inform improvement strategies, and evaluate whether changes improve eligibility accuracy.

This role is an excellent fit for someone who has experience and interest in building a learning culture across broad systems. Given the nature of continuous improvement, the focus areas and priorities are expected to evolve, and the PACI Program Manager should be comfortable with adaptation.

An eight (8) year combination of progressively responsible education, training, and/or experience which involves at least four (4) years of supervisory, and/or project or organizational management in law, business, non-profit, or the public sector.

The background of well-qualified candidates will demonstrate the following competencies:

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