Office Manager

$55,000- $72,000 + Incentive Eligible

2/15/2024

Salary wage, exempt

Store Manager

The Office Manager’s (OM) primary objective is to ensure that the store achieves its monthly budgeted contribution. Elements involve the financial overview and management of store expenses, including but not limited to, payroll, office and store supplies, inventory management, and on-site building maintenance. Administrative tasks such as inventory receiving and disbursing, employee records management, and health and safety are required, by enforcing company procedures to meet compliance objectives.

The OM serves as the communication liaison for corporate Store Operations, Human Resources, Finance, and Merchandising Departments.

• To ensure that the store achieves monthly budgeted profitability targets.
• To ensure the store achieves monthly budgeted sales targets.
• To provide guidance and support to store and service staff.
• Contribute to the goal of operating cooperatively with all store and corporate employees.

Management Functions

• Ensure that each guest receives outstanding guest service by providing a guest-friendly environment, including greeting and acknowledging every guest, maintaining outstanding standards, solid product knowledge, and all other components of guest service.
• Act as a strategic partner in the store management team; supervise employees when delegated, introduce ideas for business improvement, openly communicate, and participate in the planning and implementation of store projects and events.
• Attend and facilitate store staff meetings. Maintain meeting minutes and submit them to the corporate Store Operations Department.
• Assist in training store employees in all areas of the store. (Including having someone trained in Office Manager Duties as a backup)
• Create the store’s monthly employee schedule and ensure that payroll meets budget requirements for that month.
• Maintain store donations and store promotion budgets.
• Accomplish the monthly tasks schedule, as per defined in the Monthly Task Schedule (defined below).
• Substitute in other store departments when necessary.
• If an Office Manager is out of the store for more than 2 consecutive days, including holidays or paid vacations, OM must delegate the duties to a trained employee who will assume the responsibilities.

Service Department Functions

• Oversee the daily operations of the Service Department and supervise the Service Specialists and Bench Jeweler(s) as delegated by the Store Manager, unless there is a Service Manager on staff.
• Oversee the repair process, vendor communication, and repair tracking, unless there is a Service Manager on staff.
• Provide point-of-sale support as it relates to daily functions and serving the guest.
• Ensure that point-of-sale transactions are reviewed, edited, and posted daily.
• Ensure that store supplies such as jewelry boxes, gift boxes, wrapping paper, bows/ribbon, forms, etc. are in stock at all times.
• Perform quarterly bench sweeps, unless a Service Manager is on staff.

Human Resources Functions

• Weekly Time Card maintenance and approval.

Ensure that each employee time card in your location has been reviewed:

• The time card is accurate to reflect the hours worked
• The incentives earned are entered on the time card
• Paid time off requests are acknowledged (approved/declined) based on availability

• Facilitate the documentation required for:
• Maintain folders for all paper job applications received in your location for two years from the date of application. Applications are stored in a locked file cabinet.
• Communicating with new hires and facilitating the onboarding of new employees.
• Employee Demographics – Report any changes in employee name, address, marital status, etc.
• Employment Status – Job Title, Location or Department, Status changes such as – full, part, seasonal, leave of absence, termination.
• Employee documentation – Performance reviews, progressive counseling documentation, workplace injuries, and all other pertinent documents.

• Enroll employees in training seminars or courses as approved by the Store Manager.

Finance Functions

• Non-Inv…