Family Independence Program Manager (OFI), Program Accuracy & Continuous Improvement

Department of Health and Human Services (DHHS)

Family Independence Program Manager

Opening Date:
August 10, 2026

Closing Date:
August 21, 2026

Job Class Code: 5060

Grade: 28 (Supervisory)

Salary: $63,689.60 - $90,438.40 per year

Position Number:

Location:

Augusta

Currently, this position is not eligible for visa sponsorship or STEM OPT extensions.

This position allows for partial telework with management approval.

The Program Manager for Program Accuracy & Continuous Improvement (PACI) develops and oversees OFI's quality and continuous improvement function, ensuring OFI has trusted information about the accuracy of its eligibility work and translating that information into learning that improves outcomes statewide. While the initial highest priority is reducing the SNAP Payment Error Rate (PER), the long-term vision is to strengthen eligibility accuracy across OFI programs through consistent measurement, actionable insights, and continuous improvement.

• Stand up the Secondary Review and Maine Care Quality Assurance functions, including hiring, onboarding, supervision, and establishing standard operating procedures and expectations.
• Transition supervisory case readings into PACI and implement a sustainable statewide Inter-Rater Reliability process.
• Establish effective governance, workflows, and partnerships across policy, training, regional operations, and data partners.
• Develop reporting and communication processes that translate quality review findings into actionable insights at the statewide, regional, office, and individual worker levels.
• Partner with Regional Operations to support supervisors in coaching staff using PACI findings, reinforcing both statewide learning and targeted development based on individual case review results.
• Create feedback loops that identify trends, inform improvement strategies, and evaluate whether changes improve eligibility accuracy.

An eight (8) year combination of progressively responsible education, training, and/or experience which involves at least four (4) years of supervisory, and/or project or organizational management in law, business, non-profit, or the public sector.

• Proven skill in identifying, gathering, and analyzing data trends across systems for management decision making.
• Manage strategic initiatives to meet identified continuous improvement needs.
• Exceptional organizational skills, attention to detail, and ability to balance competing priorities under tight deadlines.
• Demonstrated leadership skills in a collaborative work environment.
• Effective communication skills both orally and in writing.

The Department of Health and Human Services (DHHS) is dedicated to promoting health, safety, resilience, and opportunity for Maine people. The Department provides health and social services to approximately a third of the State's population, including children, families, older Mainers, and individuals with disabilities, mental illness, and substance use disorders. The Department also promotes public health, operates two state psychiatric hospitals, and provides overs