Bilingual Quality Assurance & Customer Experience Lead
Job in
Augusta, Kennebec County, Maine, 04338, USA
Listed on 2026-06-19
Listing for:
ASM Research, An Accenture Federal Services Company
Full Time
position Listed on 2026-06-19
Job specializations:
-
Quality Assurance - QA/QC
QA Specialist - Analyst/Manager, Quality Control - QC Analysts/Managers
Job Description & How to Apply Below
ASM Research, An Accenture Federal Services Company, is looking for a skilled Quality Assurance Specialist to monitor and improve the customer experience. This role requires thorough analysis of customer interactions, feedback, and quality metrics, along with developing training programs for new hires.
The ideal candidate will have over 8 years of experience in call center operations, a strong grasp of quality control processes, and exceptional problem-solving skills. This position provides opportunities to work collaboratively across departments to enhance service quality.
The company promotes a supportive work environment and focuses on continuous improvement initiatives to uphold high standards in quality assurance.
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