Store Manager - Kay Jewelers - Marketplace at Augusta

Position Overview

Store Manager for Kay Jewelers reports to the District Manager and oversees the Assistant Store Manager, Jewelry Consultant, Sales Support and Inventory Control teams.

• Communicate performance expectations and coach store staff on brand image, customer interactions, store visuals and marketing initiatives.
• Ensure an exceptional customer experience through training, outreach, clear expectations and empowerment to resolve customer issues.
• Achieve sales projections and quotas, develop strategies to maximize both personal and team sales potential.
• Observe operations to identify successes and improvement opportunities, analyze reports, recognize trends, and develop plans to address issues.
• Collaborate with neighboring Signet SMs to foster open communication, efficient resource use and shared objectives.
• Implement the People First vision: select, onboard and develop talent; provide ongoing coaching in operations, sales techniques, customer service, product knowledge, inventory control and visual merchandising.
• Maintain compliance with company policies, keep the location neat and clean, manage discounting, expenses, payroll and repair departments.
• Design a work schedule that balances opening/closing shifts, sales requirements, customer traffic, coverage and coaching time; adjust hours during peak periods.
• Perform additional duties and projects as assigned.

• Minimum of 2 years of college (preferred).
• At least 3 years of retail sales experience, or 2 years of retail sales plus at least 1 year of retail management experience. Preference for specialty retail or jewelry experience; DCA certification is a plus.
• Advanced communication skills (written and verbal).
• Proficient with computers, MS Office and related business tools.
• Strong interpersonal, presentation, problem‑solving and conflict‑management skills.
• Professional communication via email, social media, video conference, phone and text.
• Ability to plan, prioritize, delegate and meet deadlines independently.
• Bilingual skills are a plus.
• Physical demands: stand, reach, lift up to 10 pounds, sit, stoop, bend, kneel or crouch; visual acuity for gemstone quality assessment; weekend, evening, holiday and extended hours required.

Base pay: $50,000 – $67,800 plus commission on sales. Final pay rate is based on experience and qualifications.

Signet Jewelers is an equal opportunity employer committed to promoting diversity at every level. We particularly encourage women and minorities to apply for management opportunities. Our online registry system ensures equal opportunities for advancement.