Customer Care & Sales Coordinator; Part-Time

Customer Care & Sales Coordinator (Part-time)
Build your career with a company that has been getting glass done right since 1947.Join a trusted brand with more than 79 years of experience in the glass industry and a strong reputation for quality, professionalism, and customer service. Portland Glass invests in its employees through training and development, helping you build the knowledge and skills needed to succeed in a fast-paced customer service and sales environment.

Portland Glass is a proud partner of Neighborly, who connects customers to skilled service professionals who repair, maintain, and enhance homes, vehicles, and businesses. Neighborly is changing the home services industry, and together with our partners, we bring top-notch services to customers across the globe. Here, you’ll be empowered in your role, and each day will be a chance to make a difference in your community.

Bring your passion to our team, and let's make an impact together.

Bring your experience and make a difference.

Your responsibilities will include:

Serving as the primary customer contact in person and over the phone.

Providing exceptional customer service and identifying customer needs.

Preparing quotes and estimates and following up on open opportunities.

Scheduling and coordinating technician jobs and adjusting schedules as needed.

Ordering and reordering materials and resolving order issues.

Communicating with vendors regarding orders, availability, pricing, and corrections.

Processing customer payments, vendor invoices, and bills.

Assisting with insurance claims and verification when needed.

Maintaining accurate customer, job, scheduling, billing, and order information.

Following up with customers regarding quotes, appointments, service needs, and job status.

Working closely with Store Managers and Technicians to keep jobs organized and on schedule.

Managing multiple priorities, including customer calls, walk-ins, technicians, vendors, and administrative tasks.

Helping manage the day-to-day operation of the store when the Store Manager is in the field.

Representing the Portland Glass brand with professionalism and a commitment to exceptional service.

Bring your skills and achieve success.

Required qualifications:

Excellent communication and customer service skills.

Strong organizational and time-management skills.

Ability to multitask and prioritize in a fast-paced environment.

Strong attention to detail and follow-through.

Ability to work independently and as part of a team.

Strong problem-solving and decision-making skills.

Comfortable using computers, email, phones, and other technology.

Ability to communicate effectively with customers, technicians, vendors, and management.

High school diploma or GED.Ability to maintain professionalism in a busy customer-facing environment.

Preferred Qualifications:

Previous experience in inside sales, customer service, scheduling, dispatching, billing, administration, or a related field.

Experience in the glass, construction, home improvement, automotive, or service industry.

Experience working with scheduling, billing, or customer management systems.

Bring your work ethic and gain stability.

Position:
Part-Time In-Store Representative (with full-time potential).

Schedule:

Monday, Wednesday, Friday, 8:30 AM – 5:00 PM (approximate).Pay Rate: $18.00 – $20.00/hr (entry-level); up to $22.00/hr (experienced).

Physical Requirements:

The physical demands described here are representative of those that must be met by an Associate to successfully perform the essential functions of this job. The Associate should be able to stand, sit in an office space, lift 75lbs on occasion, communicate, lift computer equipment, supplies, and materials, and use office equipment and computers. The Associate is exposed…