Clinical Customer Success Specialist - Vision Care

About the Role

The Clinical or (Customer) Success Specialist is a key customer expansion role in Baxter’s Vision Care team. Supporting the national customer success leader, the specialist has a customer‑first mindset and a solution‑focused approach. The role requires strong interpersonal skills, leadership, and organization.

• Territory:
  Maine, Vermont, New Hampshire, Massachusetts, Connecticut, Rhode Island, New York, New Jersey, Maryland, Virginia, Pennsylvania (cutoff at Philadelphia)
• Travel up to 50% within assigned region, overnight stays as needed.

• Drive solution adoption and expand the install base for Retina Vue Care Delivery Model.
• Act as an expert in the domain, lead best‑practice workflows, and influence customers to embrace the most effective deployment of the solution.
• Proactively engage strategic accounts and support the onboarding of new customers, ensuring success from day one.
• Collaborate cross‑functionally with sales partners and support teams to maintain high customer satisfaction.

• Bachelor’s degree preferred; high school diploma or GED required.
• Ophthalmology or clinical background required.
• 3+ years of customer‑facing experience in a sales and/or sales support capacity.
• 3+ years of life sciences experience with clinical expertise preferred.
• Technical proficiency and ability to learn software programs and troubleshoot, including remote meeting platforms.
• Self‑starter, customer‑focused, and intrinsically motivated.
• Ability to engage physicians/clinicians, motivate change, and articulate value of the solution.
• Up to 30% regional travel required, including overnight stays.
• Resident within the territory and accessible to a major airport.

The estimated base pay range for this position is $72,000 - $99,000 annually, with additional incentive compensation for achieving or exceeding goals. Pay may vary by location, skills, expertise, experience, and other factors.

US Benefits (except Puerto Rico): medical and dental coverage beginning day one; basic life, accident, short‑term and long‑term disability, business travel accident insurance;
Employee Stock Purchase Plan (ESPP); 401(k) Retirement Savings Plan with company matching;
Flexible Spending Accounts; educational assistance; paid holidays; paid time off ranging from 20 to 35 days based on length of service; family and medical leaves; paid parental leave; commuting benefits; employee discount program; employee assistance program (EAP); childcare benefits.

Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor employment visas at this time.

Baxter is an equal‑opportunity employer. Baxter evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability/handicap status or any other legally protected characteristic.

Baxter is committed to working with individuals with disabilities globally and providing reasonable accommodations during the application or interview process.

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