Lead Customer Success Engineer, Agent Cloud

About Team & About Role:

Rubrik’s sales organization is a united group of elite cross‑functional sales professionals that help companies & government entities achieve resilience against cyberattacks, malicious insiders, and operational disruptions. We offer continuous professional development through our world class sales enablement program and our One Rubrik selling approach provides all the resources you need to exceed your goals, maximize your earnings potential and take your career to the next level.

All this while doing something that truly matters, protecting the world’s data.

RubrikX is Rubrik’s new product incubation organization, chartered to bring the company’s next generation of solutions to market. Its Go‑To‑Market (GTM) function leads Rubrik’s objectives for these new solutions, owning the corporate technical GTM strategy and driving the transition of emerging products from early adoption to scale. This is where Rubrik places its biggest bets, and where the field, product, and commercial motions for a new category are defined.

All this while doing something that truly matters, securing and accelerating the world’s AI transformation.

Rubrik is looking for a Lead Customer Success Engineer (CSE) with hands‑on experience in agentic AI technologies to join the RubrikX organization and own the post‑sales technical relationship for Rubrik Agent Cloud (RAC). As the lead technical resource for RAC customer success, you will take new RAC customers from initial onboarding through deployment, operationalization, and long‑term adoption of the industry’s leading agentic AI governance and security platform.

You will lead the product adoption and incubation phase for RAC, driving the critical transition from early adoption to a scale‑ready customer support model, shaping the customer value realization journey, and serving as the senior technical authority for the broader RAC field team. You will serve as the primary technical point of contact for your accounts and the bridge between customers and Rubrik’s Product, Engineering, and Support teams.

• Primary technical advisor: Serve as the primary post‑sales technical advisor for new RAC customers, guiding them through onboarding, deployment, configuration, and operationalization using best practices and your agentic AI domain expertise.

• Lead deployments: Lead RAC deployments and assist with proof‑of‑value engagements across customer environments.

• Build success plans: Build and execute customer success plans that explicitly link RAC technical capabilities to high‑value business outcomes and align to each customer’s AI governance, security, and compliance objectives.

• Drive adoption depth: Own depth and frequency of adoption for your accounts. Your work does not end at activation; you drive real feature utilization that makes RAC an indispensable part of the customer’s agentic AI stack.

• Realize product value: Drive customers toward full adoption and value realization by monitoring agentic actions, tuning policy enforcement and guardrails, and demonstrating capabilities such as inventory management, Smart Insights, and Agent Rewind.

• Protect gross retention: Protect gross retention by detecting early‑warning signals of churn and taking extreme ownership of both technical and organisational blockers, collaborating with the RAC Sales team to neutralise risks long before the renewal date.

• Build customer champions: Build "power user" champions who participate in case studies, webinars, and events to endorse Rubrik Agent Cloud, and partner with RAC sellers to maintain executive‑level alignment as a trusted advisor.

• Validate new features: Perform end‑to‑end product validation for new features and provide feedback to product management and engineering teams from that testing.

• Run live customer testing: Provide live testing of new features with customers and relay feedback to product management and engineering.

• Serve as pre‑sales SME: Support the pre‑sales teams by becoming and acting as a subject matter expert on RAC, lending deep technical and product expertise to strategic prospect engagements as needed.