Outreach Assistant - Camp Keyes​/Camp Chamberlain

Description

The Leidos Military One Source program is seeking Outreach Assistants to work on an as needed, sporadic basis.

• Be U.S. Citizens with military base access
• Be located within 40 miles of the base location.
• Be able to obtain and maintain a Public Trust Clearance.

The Outreach Assistant is someone with a current military affiliation and installation access. They demonstrate strong interpersonal and communication skills, maintains a welcoming and professional presence, and possesses a thorough understanding of military culture, lifestyles, and command structures. Through proactive outreach and engagement, the position helps connect military communities with critical resources that enhance readiness, resilience, and overall well-being.

• Represents the Military One Source Program at military installation and community outreach events, when the Field Consultant is not able to attend, serving as a professional and knowledgeable ambassador for program services and resources.
• Serve as an installation subject matter expert educating Service members, families, military leadership, and service providers on resources and services.
• Conduct installation level community capacity-building activities by educating military and civilian service providers about program resources and services.
• Identify Government-approved family programs and community resources for inclusion in the community resource finder, subject to Government review and approval.
• Document and report outreach efforts, services provided, and identified gaps in service availability to inform program improvements and strategic outreach.
• Maintain compliance with program reporting requirements and documentation standards.
• Sets up, maintains, and manages informational displays, promotional materials, and outreach booths in accordance with event requirements and organizational standards.
• Engages military service members, families, and community partners in meaningful conversations to increase awareness of Military One Source programs, benefits, and support services.
• Provides exceptional customer service by responding to inquiries, addressing concerns, and connecting individuals with appropriate resources to meet their needs.
• Delivers accurate and consistent information regarding Military One Source services, military family support programs, and available community resources.

• Bachelor's degree from an accredited college or university or equivalent experience.
• Current military affiliation (Active Duty, National Guard, Reserve, military spouse, military retiree, or DoD civilian) required and must possess and maintain authorized access to military installations.
• Minimum two years of experience providing customer service, outreach, community engagement, or related support services.
• Demonstrated knowledge of military culture, military family lifestyles, and military command structures.
• Excellent presentation skills and strong verbal communication skills with the ability to effectively engage diverse audiences.
• Excellent interpersonal skills and the ability to establish rapport with military service members, families, leadership, and community partners.
• Ability to professionally represent the Military One Source Program at outreach events, briefings, and community engagements.
• Experience speaking to individuals and small groups, providing presentations, or conducting informational briefings preferred.
• Ability to work independently, exercise sound judgment, and maintain professionalism in a public-facing environment.
• Ability to lift and transport outreach materials, displays, and equipment weighing up to 25 pounds.
• Must successfully complete all required program training and maintain…