Key Account Manager

Base pay range

CA$/yr - CA$/yr

Direct message the job poster from Altis Recruitment

Our client is a highly successful, publicly listed global eCommerce mattress and furniture company that values and empowers an entrepreneurial spirit in all employees. With over 20 years of experience in the mattress and furniture industry, they’ve expanded into 22 countries and plan to grow further in the coming years. To date, they have inspired over 2.6 million reviews from satisfied customers.

As the Key Account Manager
, reporting to the Country Manager/Senior Director of the Canadian business unit, you will be the key contact for Amazon Vendor Central, managing sales, promotional, and marketing initiatives across various channels.

1) Build Relationships & Drive Performance

• Develop direct relationships with buyers and category/marketing teams at key retail accounts
• Become a preferred partner to key decision-makers
• Achieve account-specific sales targets
• Negotiate terms and conditions annually
• Contribute to defining and implementing growth strategies by retailer
• Increase market share and improve base sales rates
• Collaborate with internal departments to build and execute high-ROI promotional plans
• Optimize product mix for profitability
• Review sales, inventory, and forecasting weekly to address stock imbalances

2) Analyze Account Performance

• Contribute to the 18-month commercial and forecasting strategy
• Manage and analyze customer P&L to assess the impact of key actions
• Track sell-in and sell-out performance by brand and share insights internally
• Regularly review and optimize online assortments per retailer and locale
• Monitor consumer pricing to ensure compliance with local laws
• Track competitor activity and initiatives
• Prepare and report sales forecasts
• Identify new growth opportunities and create actionable plans
• Ensure execution of planned initiatives
• Lead coordination with internal stakeholders to optimize key accounts
• Ensure eCommerce website content is accurate and aligned with brand standards
• Train, mentor, and support onboarding of new team members
• Provide weekly sales reports and projections to management
• Take on special projects as needed (e.g., showroom setup, product sample delivery)

This role requires an independent and motivated professional who thrives in a fast-paced, detail-driven environment.

• Strong understanding of eCommerce and OMNI channel business models
• Minimum 5 years managing accounts on an Amazon platform (1P, vendor central)
• Experience in negotiation and managing customer P&L
• Ability to analyze data and uncover growth opportunities
• Excellent presentation and business proposal skills
• Knowledge of both direct import and domestic operations
• Experience in supply or demand planning
• Highly organized, deadline-driven, with strong multitasking skills
• Proficiency in Microsoft Office Suite, especially Excel (VLOOKUP, Pivot Tables);
  Power BI is a plus
• Strong data literacy: able to navigate portals, manage budgets, and interpret performance metrics
• Bachelor’s degree in eCommerce, digital marketing, or a related field
• Proactive problem solver with a growth mindset
• Open to feedback and continual improvement
• Potential paths include Sales Director, Head of eCommerce, or Operational Leadership roles

• Hybrid work model; candidates must have a vehicle for office commute
• Occasional travel to the U.S. (2–3 times per year) may be required
• Competitive salary based on experience and skill level

Full-time, Permanent

• Short-Term and Long-Term Bonus Structure
• Extended Health, Dental, and Vision Benefits

Associate

Full-time

Sales and Business Development

Retail