Manager, Global Expenses Management

We are currently recruiting for a Senior Manager to lead the SAP Concur team at one of our largest clients!

We are seeking an experienced and strategic Lead for Global Travel Expense (T&E) Management to oversee the end-to-end management of our global T&E functions. This role will be responsible for leading system implementations, managing a Shared Service Center (SSC) for T&E processing, and acting as the Subject Matter Expert (SME) for T&E policies, systems, and processes. The ideal candidate will drive continuous improvement initiatives within the Concur platform and T&E workflows, ensuring efficiency, compliance, and stakeholder satisfaction across the organization.

• System Leadership & Implementation:
  • Lead the design, deployment, and ongoing enhancement of the Concur Travel & Expense management system.
  • Manage end-to-end system implementation projects, ensuring timely delivery and adoption.
  • Collaborate with IT, Finance, and Business teams to optimize system configurations and integrations.
• Shared Service Oversight:
  • Oversee the global T&E shared service team responsible for processing travel and expense reports.
  • Establish and monitor service level agreements (SLAs) to ensure high-quality, timely support.
  • Drive process standardization and automation to improve efficiency and accuracy.
• Subject Matter Expertise (SME):
  • Act as the primary SME for T&E policies, procedures, and best practices across regions.
  • Provide guidance and training to global teams, ensuring compliance with policies and audit requirements.
• Reporting & Analytics:
  • Develop and maintain comprehensive global reporting dashboards related to T&E spend, compliance, and trends.
  • Analyze data to identify cost-saving opportunities and process optimization areas.
• Continuous Improvement & Optimization:
  • Lead initiatives to streamline processes, reduce manual effort, and leverage automation within the Concur platform.
  • Stay abreast of industry best practices, new features, and system updates to maximize value.
  • Gather feedback from users and stakeholders to implement improvements proactively.
• Stakeholder Management:
  • Build strong relationships with global business units, finance, compliance, and IT teams.
  • Act as a key point of contact for T&E system issues and enhancement requests.

Bachelor’s degree in economics or similar major is a benefit but not mandatory.

• 5+ years of relevant work experience.
• At least 5+ years experience in managing a team.

• Experience in managing a shared service center.
• In-depth knowledge and subject matter expert in SAP Concur.
• Structured and independent way of working with a corresponding sense of responsibility.
• Very good MS Office knowledge.
• Very good knowledge of English (written and oral), German beneficial.
• 100% team player.
• Hands on mentality.
• Pronounced affinity for numbers and analytical way of thinking.

Regular overnight travel 10-25% of the time (likely once per quarter for about 3-5 days each time).

For committed and motivated employees, we offer interesting and varied work in a dynamic team, together with individual and functional development, in a professional environment of a global company.

• In office 3 days per week - Tuesday, Wednesday, Thursday.
• Office located in Aurora.
• Great benefits and growth opportunities.

We are seeking an experienced and strategic Lead for Global Travel Expense (T&E) Management to oversee the end-to-end management of our global T&E functions. This role will be responsible for leading system implementations, managing a Shared Service Center (SSC) for T&E processing, and acting as the Subject Matter Expert (SME) for T&E policies, systems, and processes. The ideal candidate will drive continuous improvement initiatives within the Concur platform and T&E workflows, ensuring efficiency, compliance, and stakeholder satisfaction across the organization.

Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems…