Accounts Payable Lead

Job Summary

The individual will be responsible for functionally leading the establishment of the Accounts Payable business process outsourcing (“BPO”) operations for a multi‑national enterprise with operations in the United States. Responsibilities include working with the Migration Team on the transition of BPO functions from the various markets to Auxis’ Costa Rica Service Center, as well as supporting the to‑be process design, organizational design, and technology deployment to support these operations.

Duties include supervising the full range of day‑to‑day accounts payable operations, primarily focusing on providing timely and accurate services for invoice and expense account and payment processing, exception handling, vendor and inter‑departmental communication, issue resolution, employee development and reporting.

• Serve as the primary point of contact for escalated issues, inquiries, and complex problem resolution related to accounts payable.
• Review, process, and approve invoices, ensuring adherence to company policies, procedures, and financial controls.
• Verify invoices for accuracy, appropriate documentation, approvals, and general ledger coding.
• Coordinate with vendors, suppliers, and internal stakeholders to resolve payment discrepancies, invoice disputes, and other accounts payable‑related issues.
• Develop and maintain relationships with key vendors, negotiating favorable payment terms, discounts, and resolving any vendor‑related issues.
• Conduct regular audits and reviews of accounts payable transactions to ensure compliance with regulatory requirements and internal policies.
• Monitor team productivity and QA to ensure alignment with operational standards.
• Participate in month‑end and year‑end closing processes, including preparing accruals, reconciling accounts payable transactions, and generating financial reports.
• Support internal and external audits, providing necessary documentation, addressing audit inquiries, and ensuring compliance with audit requirements.

• Provide leadership and supervision to the accounts payable team, overseeing their day‑to‑day activities and ensuring timely and accurate completion of tasks.
• Assign and prioritize workload, monitor progress, and ensure team members meet client‑specific targets and deadlines.
• Perform regular huddles to ensure clear goals for work assigned, clearing backlog, and team performance vs operational standards.
• Complete minimum monthly one‑on‑one with direct reports to provide feedback and coaching.
• Provide training, mentoring, and guidance to accounts payable team members, ensuring their professional development and adherence to best practices.

• Analyze accounts payable data, identify trends, and provide insights to management for cost‑saving opportunities, process improvements, and vendor management.
• Vendor statement reconciliations and discrepancy resolution.
• Execution of QA processes.
• Monitoring and follow‑up on aged AP transactions.
• Management of the AP shared inbox, including vendor inquiries and issue resolution.
• Support in balancing workload volumes against team capacity.
• Assist in the development and implementation of accounts payable policies, procedures, and controls to improve efficiency, accuracy, and compliance.
• Prepare service level reports for areas in scope.
• Keep BI data and dashboards updated.
• Create and maintain BI dashboards to support performance management practices.
• Act as backup for supervisor when needed.
• Stay updated on industry trends, emerging technologies, and regulatory changes related to accounts payable, and recommend and implement process improvements accordingly.
• Identify and implement automation and digitization opportunities to streamline accounts payable processes, reduce manual efforts, and improve productivity.

• English – Spanish language (oral and written, B2+ or above).
• Bachelor’s degree in accounting, finance, or a related field.
• Relevant certifications (e.g., Certified Accounts Payable Professional) in the area are a plus.
• Proven experience (4+ years) in accounts payable or a similar finance role, with progressive…