Public Safety Call Center Operator

JOB LOCATION
15001 E Alameda Pkwy Aurora, Colorado City of Aurora, Colorado It is an exciting time to work for the City of Aurora, we're growing and looking for dedicated and collaborative individuals to join our team of talented and valued employees. Excellent organizations have a set of principles, or core values, that are used to implement their mission and vision. Those values represent the touchstone for the organization, guiding the decisions of the individuals and the organization.

At the City of Aurora, we demonstrate our excellence by modeling the CORE 4 Values of:
Integrity, Respect, Professionalism, and Customer Service, and we welcome all who share these values to apply.

Why Work for Aurora?

Make a difference in the lives of real people every day Diverse community

Competitive total compensation package

Well-Funded General Employees Retirement Plan Light rail station minutes away

On-site fitness center and overall employee well-being programs Internal educational programs to assist with career advancement

Access to innovation workspacesPRIMARY DUTIES & RESPONSIBILITIES The hiring range for this position is $19.00 - $23.75 hourly.

The Records Call Center Operator is responsible for assisting community members with obtaining records, answering incoming calls on the police records line, and providing customer service at the Records service window.

The deadline to submit applications is June 11th, 2026, However, it is subject to close at any time without prior notice once a sufficient pool of qualified applicants is obtained.

PRIMARY DUTIES & RESPONSIBILITIES Answers all incoming calls to the Public Records Line Tracks, distributes, files and scan documents.

Responds to phone inquiries for obtaining criminal justice records

Follows record dissemination laws, policies, and procedures

Review and redact various types of criminal justice records.

Provide limited information to requester over the phone, IE: insurance information from vehicle accidents

Route calls for other units to the appropriate unit Receives and processes payments for criminal justice records and other police services.

Operates a variety of office machines

Performs additional duties as assigned

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities, and activities may change, or new ones may be assigned at any time with or without notice.

MINIMUM QUALIFICATIONS & WORKING CONDITIONS An equivalent combination of education, training, and experience that demonstrates required knowledge, skills, and abilities may be considered.

Education:

High School Diploma or GED. The selected candidate will be required to submit proof, in the form of an official transcript of the highest level of education completed as indicated on their application and/or resume.

Experience:

One (1) year of general clerical experience with an emphasis on customer service and cash handling.

Preferred Qualifications:

Two (2) years of general clerical experience with an emphasis on customer service and cash handling.

Experience working in a judicial or law enforcement environment.

Knowledge:

Knowledge of office practices and procedures; business English.

Complex record keeping systems;
Word, Windows Use judgement to ensure confidential information remains protected

Skills:

Data entry, sentence clarity, and multi-tasking.

Abilities:

Ability to establish and maintain effective working relationships with employees and citizens.

Handle stressful situations with tact and diplomacy.

Communicate effectively both orally and in writing.

Memorize and retain updated processes

Critical thinking to navigate technical tasks; use resources when unsure and Lead or Supervisor is not available

Licenses and Certifications

Required:

NoneWORKING CONDITIONSEssential Personnel:

When a local announcement of emergency or disaster is declared by the city, all City of Aurora employees may be required to work as essential personnel.

Physical Demands:

Sedentary physical work that involves moving no more than 10 pounds at a timeo Frequent lifting, carrying, walking, and standing.o Hand/eye coordination…