Scheduling & Client Relations Specialist

Title:

Scheduling & Client Relations Specialist

Job Number: 577
Salary: $23.73-$35.61
Department/Office: Open Spaces
Division: Operations
Location: 25690

E. Quincy Ave., Aurora, CO 80016
Job Type
:
Hourly Full-Time
Posting Date: 04/24/2026
Closing Date: 05/08/2026

The Arapahoe County government serves its communities in ways both obvious and obscure. As the beating heart of local and regional government, we’re here for our neighbors on their best days—and their worst. We share our residents’ goals of preserving our quality of life and strive to be the place we’re proud to call home.

This position is responsible for scheduling and administering rentals and events associated with the Arapahoe County Fairgrounds Event Center. The primary responsibilities include scheduling the Event Center calendar, client relations for a diverse client base, event contract coordination, event administration and operations, updating customer relations database and associated software programs, invoicing, financial coordination, and file management. This position acts as a liaison to the Event Coordinator, Event and Business Development Supervisor, and Fairgrounds Site Manager.

• Serve as the first point of contact for clients, guests, and the public; greet visitors and provide excellent front-of-house customer service.
• Manage incoming calls, emails, and in-person inquiries related to facility rentals, events, and general information.
• Coordinate and maintain professional communication with clients throughout the booking and event process, ensuring a positive client experience.
• Maintain and oversee the facility waiting list for the current and next two years; communicate directly with clients to schedule, rebook, or find alternate dates as needed.
• Work closely with internal departments to coordinate facility usage, distribute monthly calendars, and facilitate onsite needs, reschedules, and cancellations.
• Collaborate with the financial team to complete daily and monthly reconciliations through event management software; process client payments, refunds, and related documentation.
• Assist Event Coordinators with processing contracts in Contract Insight and managing in-kind tickets through the ticketing software, Saffire.
• Manage the facility booking calendar within the event management software (Momentus), including creating bookings, updating inventory and pricing lists, scheduling venue tours, and initiating contract processes.
• Support Event Coordinators with preparation and operations for County signature events, including ordering supplies or lunches, setting up signage, oversee front-of-house operations including ticket booth and front office operations during the Fair.
• Maintain general office operations, including ordering supplies, managing mail and deliveries, updating door signage, and overseeing the phone system.
• Assists Event Coordinators with processing contracts in Contract Insight and managing in-kind tickets through the ticketing software, Saffire.
• Attends and provides administrative support for various citizen committee meetings and cross-functional teams. Responsible for documenting meeting agendas, correspondence, and outcomes.

Skills, Abilities and

Competencies:

• Excellent organizational, administrative and communication skills that support facility rentals, contract administration, client relations, event coordination/logistics and business administration.
• Excellent customer service skills with an emphasis in effective written and verbal communication. Strong focus on determining and meeting the client’s needs.
• Ability to exercise tact and courtesy in frequent contact with diverse clients, County staff, contractors, the general public and citizen committees.
• Ability to prioritize multiple projects, duties, daily tasks and exercise exceptional attention to detail.
• Ability to perform excellent customer service, follow up and attention to detail with an emphasis in effective written and verbal communication. Strong focus on identifying and meeting the client’s needs.
• High capacity for problem solving and critical thinking skills. Ability to find solutions for conflicts independently…