Administrative Assistant III – Registrar’s Office

Job Summary

The Office of the Registrar at Front Range Community College (FRCC) is responsible for managing campus enrollment, maintaining the security and integrity of academic records, and providing support for degree conferral, scheduling, reporting, and student application processes. The Systems & Records Support Specialist will work directly with the Academic Systems & Records Coordinator to ensure accurate student data, support curriculum updates, and deliver frontline assistance for academic systems.

• Process major changes and campus selection updates in Banner and related systems.
• Conduct catalog year updates for majors and ensure alignment with curriculum changes.
• Review and implement curriculum fixes and assist with teach‑out plan reviews in collaboration with Academic Services.

• Assist in reviewing reports related to major declaration and program details to find discrepancies and required updates.
• Assist in preparation of the 85/15 report for Military/Veteran Services each semester.
• Support degree verifications and respond to related inquiries from internal and external stakeholders.
• Act as backup for the National Council for State Authorization Reciprocity Agreements (NC‑SARA) point‑of‑contact, managing student communications and ensuring compliance with state authorization requirements.

• Screen submitted documents for supplemental application programs, ensuring completeness and compliance with program requirements.
• Provide guidance and troubleshooting to students navigating the supplemental application process.
• Collaborate with the Coordinator to maintain accurate documentation and communication templates for supplemental admissions.

• Provide basic troubleshooting for degree audit software system, Degree Check (DC), and escalates complex issues to the coordinator.
• Assist in research and resolution of student record discrepancies and system‑related issues.
• Support the testing and implementation of system updates related to academic records and planning tools.

• Respond to student, faculty, and staff inquiries via email, phone, and ticketing systems with professionalism, accuracy, and adherence to FERPA and institutional policies.
• Support communication efforts related to academic records, curriculum updates, and supplemental admissions processes.
• Contribute to departmental operations by managing documentation, supporting workflows, and assisting with broader initiatives as needed.
• Provide back‑up support across functional areas to ensure consistent service, operational continuity, and departmental coverage.
• Participate in departmental and divisional committees and work groups as requested.
• Assist with college events and division‑sponsored activities designed to enhance student support.

• Thirty‑six months of professional, general administrative or office support experience (part‑time experience is prorated).
• Effective verbal and written communication skills.
• Experience with clerical tasks and documentation.
• Ability to read, write, and use computers and software proficiently (including spreadsheets and databases).
• Must submit a completed background check (Felony convictions may disqualify).

• Customer Service:
  Interact with students, staff & other departments.
• Communication:
  Provide information to supervisors, co‑workers, students & faculty by telephone, email, written form or in person.
• Technology:
  Create and update spreadsheets, documents and enter data into formal databases.
• Problem Solving/Decision Making:
  Analyze information and evaluate results to choose the best solution, resolve complaints, negotiate with others.
• Time Management:
  Independently manage tasks to meet deadlines and expectations.
• Budget Management:
  Make purchases, allocate expenses, update spreadsheets.
• Event Planning:
  Schedule rooms, plan and facilitate events.
• Cultural Competence:
  Recognize the need to be knowledgeable about the ways to communicate with students of diverse backgrounds.