Service Coordinator

Job Summary

The Service Coordinator is responsible for coordinating and supporting daily service operations to ensure timely, efficient, and high-quality service delivery to customers. This role serves as a key point of contact between customers, service technicians, and internal teams, managing work orders, scheduling service calls, and maintaining accurate service records. The Service Coordinator helps optimize technician utilization, supports customer satisfaction, and ensures compliance with company procedures and service standards.

• Create work orders
• Work with service managers to respond to requests including Vista updates
• Notify customer of ETA and provide updates as necessary
• Follow‑up with service technician as necessary
• Assist service managers where needed
• Book approved jobs
• Order parts and track parts
• Communicate with customer regarding parts ETA, scheduling
• Handle permits, inspections, factory start‑ups; prepare job costing reports
• Process SWAP paperwork and follow up to ensure credit on warranties, returns, etc.
• Write proposals and request quotes from vendors
• Process billing for service (T&M), quoted jobs, and projects
• Follow up on past‑due invoices; process credit card payments

• High school diploma or GED required; associate degree or technical training preferred
• 2+ years of experience in service coordination, dispatching, or a similar service support role
• Strong scheduling and dispatching skills with the ability to manage multiple priorities in a fast‑paced environment
• Proficiency with service management software, CRM systems, and Microsoft Office (Outlook, Excel, Word)

Minimum hourly wage rate $25.00 to maximum hourly wage rate $32.00
; DOE. The position is eligible for an annual discretionary bonus.

Benefits include medical, dental, and vision coverage, health savings accounts, flexible spending accounts, life insurance, disability coverage, a 401(k) savings plan, college coaching, and an employee assistance program.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit, see, talk, and hear; use hands to handle objects and tools;

walk; reach; climb; balance; stoop, kneel, crouch, or crawl. The employee may occasionally lift and/or move up to twenty-five (25) pounds. The employee may also need to commute to field locations and navigate job site locations.

The work environment is typically an office setting, except when visiting field locations where conditions may vary by project or weather. Noise level is usually moderate to loud.

We are a leading provider of mechanical and electrical construction, facilities services, and energy infrastructure. We are committed to equal opportunity and do not discriminate on the basis of race, color, religion, sex, gender identity, sexual orientation, national origin, age, disability, or veteran status.

Please review our Affirmative Action Policy
.