Specialty Clinic Assistant; Administrative Assistant II

Job Title

Specialty Clinic Assistant (Administrative Assistant II)

Department of Dental Clinic Support Services

Requisition #38377 (Position # )

The University of Colorado School of Dental Medicine is looking for a full‑time Specialty Clinic Assistant to support the clinics and pre‑doctoral programs. The primary responsibility is to act as a clinical representative and provide customer‑service oriented patient support. We seek an administrative professional interested in supporting the SDM in patient intake, scheduling, and clinic operations. The position is patient‑facing and onsite at the University of Colorado Anschutz Medical Campus.

• Greet and assist virtual, phone and walk‑in patients and their guests/families; provide exceptional customer service to 250+ patients seen daily.
• Answer all incoming calls, disseminate appropriately, page students, staff and faculty, and take messages as necessary.
• Work with patients, students, coordinators, faculty and staff to schedule, troubleshoot and/or resolve scheduling issues.
• Monitor patient check‑in and check‑out.
• Identify intake and scheduling trends and provide feedback to the supervisor to improve school and clinic operations, workflows, and policies.
• Handle patient inquiries and concerns; provide information regarding SDM clinic and school policies, workflows.
• Maintain, retrieve, and facilitate the release of confidential patient records, including updating patient information and signatures.
• Register new patients in electronic health records.

Onsite – Aurora, CO.

Two (2) years of general clerical experience or administrative experience.

Substitution: A combination of related education and/or relevant experience equal to two (2) years.

Colorado law requires applicants for state government jobs to be residents of Colorado at the time of application.

Applicants must meet minimum qualifications at the time of hire.

• Three (3) years of general clerical or administrative experience.
• Experience working with faculty, staff, and students in an academic, medical, and/or dental environment.
• Experience in a dental or medical office environment.
• Experience with internal processes and electronic filing systems.
• Bilingual in English and Spanish.

• Knowledge of administrative and clerical procedures and systems.
• Strong time‑management skills and ability to organize and coordinate multiple concurrent activities.
• Ability to analyze, interpret, and evaluate laws, rules, and regulations to exercise good judgment.
• Demonstrated knowledge of dental terminology, dental coding, and clinical patient health record systems (e.g., Axi Um, EPIC).
• Proficiency with Microsoft Office Suite (Outlook, Excel, Word, PowerPoint, Teams) and other business applications and office productivity tools.
• Knowledge of professional standards, concepts, and practices of office administration, customer service, community engagement, and student support services.
• Effective written and oral communication, including public speaking.
• Ability to establish and maintain effective working relationships with employees at all levels throughout the institution.
• Knowledge of applicable federal and state laws and regulations.
• Ability to maintain a high level of confidentiality while working with sensitive information.
• Ability to take initiative with daily work activities and collaborate to create a positive effect on team performance.
• Attention to detail and professionalism.

• Medical:
  Multiple plan options.
• Dental:
  Multiple plan options.
• Additional Insurance:
  Disability, Life, Vision.
• Retirement 401(a) Plan:
  Employer contributes 10% of gross pay.
• Paid Time Off:
  Accruals over the year.
• Vacation Days: 22 per year (maximum accrual 352 hours).
• Sick Days: 15 per year (unlimited maximum accrual).
• Holiday Days: 10 per year.
• Tuition Benefit:
  Employees have access to this benefit on all CU campuses.
• ECO Pass:
  Reduced rate RTD bus and light rail service.

CU is an Equal Opportunity Employer and complies with all applicable federal, state, and local laws governing nondiscrimination in…