Specialty Clinic Assistant; Administrative Assistant II

Specialty Clinic Assistant (Administrative Assistant II)

University of Colorado Anschutz Medical Campus

Department:
Department of Dental Clinic Support Services

Position #:  - Requisition #: 38377

The University of Colorado, School of Dental Medicine (SDM) is looking for a full‑time Specialty Clinic Assistant to support the clinics and pre‑doctoral programs. The primary responsibility is to act as a clinical representative and provide customer‑service‑oriented patient support.

We are seeking administrative professionals to support patient intake, scheduling, and clinic operations. The position is located at the University of Colorado – Anschutz Medical Campus. Hours will typically be Monday‑Friday between 8:00 am and 5:00 pm. This position is patient‑facing and onsite.

• Greet and assist virtual, phone and walk‑in patients, their guests/families; provide exceptional customer service to the 250+ patients seen daily.
• Answer all incoming calls and disseminate appropriately to the correct person or department; page students, staff and faculty and take messages as necessary.
• Work with patients, students, coordinators, faculty and/or staff to schedule and troubleshoot and/or resolve scheduling issues.
• Monitor patient check‑in and check‑out.
• Identify intake and scheduling trends and provide feedback to supervisor to improve school and clinic operations, workflows, and policies.
• Handle patient inquiries/concerns and provide information regarding SDM clinic and school policies, workflows.
• Maintain, retrieve, and facilitate the release of confidential patient records including updating patient information and signatures as necessary.
• Register new patients in electronic health records.

Onsite – located in Aurora, CO.

Minimum Qualifications:

• Two (2) years of general clerical experience or administrative experience.

Preferred Qualifications:

• Three (3) years of general clerical experience or administrative experience.
• Experience working with faculty, staff, and students in an academic, medical, and/or dental environment.
• Experience working in a dental or medical office environment.
• Experience with internal processes and electronic filing systems.
• Bilingual in English and Spanish.

• Knowledge of administrative and clerical procedures and systems (e.g., managing files and records, designing forms, and other office procedures).
• Strong time‑management skills and an ability to organize and coordinate multiple concurrent activities and projects.
• Ability to analyze, interpret, and evaluate a broad range of laws, rules, and regulations in order to exercise good judgment in application.
• Demonstrated knowledge of dental terminology, dental coding, and clinical patient health records systems (e.g., axiUm, EPIC).
• Developed knowledge and experience in using Microsoft Office Suite (e.g., Outlook, Excel, Word, PowerPoint, TEAMS) and other business applications and office productivity tools (e.g., multi‑phone system, cloud business applications, Zoom, CU university resources, websites/tools, and mobile technologies).
• Knowledge of the professional standards, concepts, and practices of office administration, customer services, community engagement, and student support services.
• Ability to communicate effectively, both in writing and orally, including public speaking.
• Ability to establish and maintain effective working relationships with employees at all levels throughout the institution.
• Knowledge of applicable Federal and State laws and regulations.
• Ability to maintain a high level of confidentiality while working with sensitive information.
• Ability to take initiative with daily work activities and collaborate to create a positive effect on team performance.
• The ideal candidate will be a detail‑oriented, dedicated and professional individual.

The starting salary range for this position is $3,321 – $3,853 per month ($39,852 – $46,231 per year). This position is eligible for overtime compensation.

CU is an Equal Opportunity Employer and complies with all applicable federal, state, and local laws governing…