Service Writer

At Wagner, our people are the driving force behind everything we do. We're committed to helping our employees grow through meaningful work, career development, and opportunities to learn and advance. Join a team that values collaboration, innovation, and the people who make our success possible. We offer excellent benefits and supply you with the tools you need to maximize your potential.

• Paid Time Off (PTO) Plan
  - Up to 96 hours of PTO in your first year + 8 company paid holidays
• Medical, dental, and vision insurance
• Life and AD&D Insurance
• Retirement Plans
  - 401K eligible employees can receive a company contribution up to 7%
• Tuition Reimbursement
• Employee Assistance Program (EAP)
• CEFCU
  - Employees have access to services including payroll deductions,savings, accounts, loans, VISA card and more
• Additional Benefits include Supplemental life Insurance, Critical Illness + Accidental Insurance,  and discounted employee phone plans

The Service Writer is responsible for scheduling and coordinating all service work and parts order entry for machine repairs in a manner that reflects the company's vision of working as “One Professional Team” while also managing all related work order and paperwork responsibilities. Where applicable, guides the work of the Service Clerk(s).

Pay Rate:$26.08 - $38.42 per hour

Pay rate is dependent upon education & experience.

At Wagner, our people are the driving force behind everything we do. We're committed to helping our employees grow through meaningful work, career development, and opportunities to learn and advance. Join a team that values collaboration, innovation, and the people who make our success possible. We offer excellent benefits and supply you with the tools you need to maximize your potential.

• Paid Time Off (PTO) Plan
  - Up to 96 hours of PTO in your first year + 8 company paid holidays

• Medical, dental, and vision insurance

• Life and AD&D Insurance

• Retirement Plans
  - 401K eligible employees can receive a company contribution up to 7%

• Tuition Reimbursement

• Employee Assistance Program (EAP)

• CEFCU
  - Employees have access to services including payroll deductions,savings, accounts, loans, VISA card and more

• Additional Benefits include Supplemental life Insurance, Critical Illness + Accidental Insurance,  and discounted employee phone plans

The Service Writer is responsible for scheduling and coordinating all service work and parts order entry for machine repairs in a manner that reflects the company's vision of working as “One Professional Team” while also managing all related work order and paperwork responsibilities. Where applicable, guides the work of the Service Clerk(s).

Pay Rate:$26.08 - $38.42 per hour

Pay rate is dependent upon education & experience.

Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.

• Initiates and closes all shop work orders as necessary
• Creates service estimate for customers prior to beginning work
• Coordinate with customer regarding service estimate, approval, prior to beginning work
• Schedules and maintains records on safety training, vehicle inspections, etc.
• Handles all incoming calls pertaining to scheduling of shop work, and information concerning customer inquiries for all shop related areas
• Reviews work orders, warranty jobs, daily hours & determines
• Reviews and approves daily hours on each work order
• Reviews service Work In Progress for work orders closed in shop and open in service accounting
• Reviews all customer jobs with shop manager or designee to insure that work, as requested, was completed
• Complete & submit parts exchange core reports in a timely manner
• Organize & Maintain all paperwork for work orders, current library of publications, & file on PO's and canceled PO's
• Checks all requisitions for proper coding
• Figures dollar amounts on firm rates
• Other duties as assigned by manager

• Assigns work orders and schedules workload of technicians
• Directs Service Clerk in clerical functions where applicable
• Provides input into the annual Performance Reviews