Inpatient Service Specialist Medical Unit

Job Overview

The Inpatient Service Specialist (ISS) provides administrative and high level customer service support to patients, families and internal team members. The ISS facilitates the Patient-Family Experience in the inpatient units at the main campus. Additional duties may include, but are not limited to, greeting and directing patients and families to various locations; collecting information from patients/families and entering it into a medical records system;

answering and routing telephone inquiries; interacting with patients and families in order to determine and best meet their needs; and copying, scanning and/or filing various documents.

The Inpatient Service Specialist (ISS) provides administrative and high level customer service support to patients, families and internal team members. The ISS facilitates the Patient-Family Experience in the inpatient units at the main campus. Additional duties may include, but are not limited to, greeting and directing patients and families to various locations; collecting information from patients/families and entering it into a medical records system;

answering and routing telephone inquiries; interacting with patients and families in order to determine and best meet their needs; and copying, scanning and/or filing various documents.

The Level 8 Inpatient Medical Unit is a dynamic 73-bed general medical unit serving a wide variety of patient populations from birth to early adulthood. We specialize clinically in the areas of digestive health, renal disorders, infectious diseases, behavioral health, endocrine, metabolic disorders, and immune deficiencies. These patient populations challenge us to exercise critical thinking, clinical decision making, and clinical judgement.

This unit recently expanded and is supporting more of an infant population.

Medical Unit

Full Time, 3-12hr shifts per week, benefit eligible

Evening Shift, 11:00am - 11:30pm

Rotating weekends. More to be discussed at time of interview.

One summer and one winter holiday required.

• Facilitates family and patient orientation to the unit/clinic, inclusive of all patient and family amenities (videos, kitchen, lounge, phones, data ports, and etc.).
• Conducts patient and family rounding to ensure patient’s/family’s comfort level and to provide excellent customer service.
• Provides general support for administrative functions and processes that support a department and its team members.
• Arranges and schedules meetings, including conference calls and seminars.
• Creates and maintain files and/or filling systems.
• Provides a high-level customer service support and assistance to patients, families, physicians and internal team members.
• Performs reception duties utilizing various systems including telephone, fax machine, mail services, and email and copy services.
• Performs data entry functions, including patient demographic information and patient updates in a medical records system.
• Performs responsibilities related to creating patient identification cards, including photographing patients.
• Supports patient safety by adhering to all infection control policies and safety guidelines.
• Utilizes and remains up-to-date with department office operations and established policies and procedures.

• Degrees
  • High School Diploma or equivalent.
• Experience
  • One year of administrative/clerical experience in a customer service environment.
• Equivalency
  • A relevant associate or bachelor degree may substitute for the required experience on a year for year basis.

Pay is dependent on applicant's relevant experience.

Hourly Range: $18.81 to $28.21

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