Inpatient Service Specialist Medical Pulmonary Unit

Job Overview

The Inpatient Service Specialist (ISS) provides administrative and high level customer service support to patients, families and internal team members. The ISS facilitates the Patient-Family Experience in the inpatient units at the main campus. Additional duties may include, but are not limited to, greeting and directing patients and families to various locations; collecting information from patients/families and entering it into a medical records system;

answering and routing telephone inquiries; interacting with patients and families in order to determine and best meet their needs; and copying, scanning and/or filing various documents.

The Level 9 Inpatient Medical Unit is a dynamic 32 bed medical unit serving primarily pulmonary patient populations from birth to early adulthood. Clinically, we specialize in the areas of chronic ventilation, tracheostomy, asthma, cystic fibrosis, bronchopulmonary dysplasia, pulmonary hypertension and airway management.

Shift: Rotating. Mid shift (11:30am-12:00am) and night shift (6:45pm-07:15am). Preference for Wednesday/Thursday availability.

Weekends: as needed. More to be discussed at time of interview.

Holidays: as needed.

Schedule:

Part Time, 2-12hr shifts per week. Benefit Eligible

• Facilitates family and patient orientation to the unit/clinic, inclusive of all patient and family amenities (videos, kitchen, lounge, phones, data ports, and etc.).
• Conducts patient and family rounding to ensure patient’s/family’s comfort level and to provide excellent customer service
• Provides general support for administrative functions and processes that support a department and its team members.
• Arranges and schedules meetings ,including conference calls and seminars.
• Creates and maintain files and/or filling systems.
• Provides a high level customer service support and assistance to patients, families, physicians and internal team members.
• Performs reception duties utilizing various systems including telephone, fax machine, mail services, and email and copy services.
• Performs data entry functions, including patient demographic information and patient updates in a medical records system.
• Performs responsibilities related to creating patient identification cards, including photographing patients.
• Supports patient safety by adhering to all infection control policies and safety guidelines.
• Utilizes and remains up-to-date with department office operations and established policies and procedures.

• Degrees
• High School Diploma or equivalent.
• Experience
• One year of administrative/clerical experience in a customer service environment.
• Equivalency
• A relevant associate or bachelor degree may substitute for the required experience on a year for year basis.
• Licenses & Certifications
• None

Pay is dependent on applicant's relevant experience.

Hourly Range: $18.81 to $28.21

Here, you matter. As a Children's Hospital Colorado team member, you will receive a competitive pay and benefits package designed to take care of your needs that includes base pay, incentives, paid time off, medical/dental/vision insurance, company provided life and disability insurance, paid parental leave, 403b employer match (retirement savings), a robust wellness program, and access to professional development tools, including an education benefit to help you advance your career.

As part of our Total Rewards package, Children's Colorado offers an annual employee bonus program that rewards eligible team members based on organizational performance. If organizational goals are met for the year, the bonus is paid out the following April.

Children's Colorado delivers annual base pay increases to eligible team members based on their…