Client Services Associate

We are customer-obsessed supply chain and logistics service experts and were founded in the Summer of 2022. Full Good Fulfillment & Logistics (FG Fulfillment LLC) provides emerging food brands with hassle-free fulfillment and logistics services through clear communication, transparent teamwork, collaborative business practices and perfected direct-to-consumer, wholesale and B2B deliveries. We specialize in dry food goods, specialty products, temperature controlled food fulfillment, kitting, seasonal projects, logistics consulting, client support and more.

Job Description:

We are looking for a proactive and detail-oriented Client Services Associate to support our Customer Success team in a full-time capacity. This role involves working closely with the Director of Client Services and the Client Services Team to enhance customer experience and assist with various administrative and operational tasks.

• Respond to client and customer inquiries and provide exceptional service to ensure a unique customer experience.
• Assist with administrative tasks such as printing packing slips, labels, and invoicing.
• Support warehouse operations remotely by coordinating fulfillment processes and managing inventory records.
• Help maintain operational efficiency by following up on tasks and ensuring timely completion.
• Adhere to health and safety protocols and assist in training initiatives as required.
• Collaborate with internal teams to facilitate smooth communication and workflow.

• High School GED required; a college degree is a plus.
• Previous experience in customer service or administrative support preferred.
• Strong attention to detail and ability to follow directions closely.
• Excellent communication skills, both written and verbal.
• Proficient in Microsoft Office Suite (Word, Excel, PowerPoint), Google Drive, and more.
• Familiarity with Shopify and shipping processes is a plus.
• Ability to learn new software programs quickly.

• Full time position with benefits, in person at our brand new Aurora location.
• 2 weeks PTO available after 90 days of employment.
• Starting pay negotiable based on experience: $20-$25 per hour.
• Personal Cell Phone & Technology policy: $25/week reimbursement.