Quality Enhancement Support Team Review Specialist

Job Requisition :52411
Closing Date: 03/05/2026
Agency:Department of Children and Family Services
Class

Title:

MANAGEMENT OPERATIONS ANALYST II - 25542
Skill Option:None
Bilingual Option:None
Salary: Anticipated Starting Salary: $6,589/monthly (step 1b);
Full Range $6,589 - $9,541
Job Type: Salaried
Category:Full Time
County: Kane
Number of Vacancies: 1
Bargaining Unit Code:RC062 Technical Employees, AFSCME
Merit Comp Code:

This position is a union position; therefore, provisions of the relevant collective bargaining agreement/labor contract apply to the filling of this position.

All applicants who want to be considered for this position MUST apply electronically through the  website. State of Illinois employees should click the link near the top left to apply through the Success Factors employee career portal.

Applications submitted via email or any paper manner (mail, fax, hand delivery) will not be considered.

Why Work for Illinois?

Working with the State of Illinois is a testament to the values of compassion, equity, and dedication that define our state. Whether you’re helping to improve schools, protect our natural resources, or support families in need, you’re part of something bigger—something that touches the lives of every person who calls Illinois home.

No matter what state career you’re looking for, we offer jobs that fit your life and your schedule—flexible jobs that provide the gold standard of benefits. Our employees can take advantage of various avenues to advance their careers and realize their dreams. Our top-tier benefits and great retirement packages can help you build a rewarding career and lasting future with the State of Illinois.

• Serves as Quality Enhancement Support Team Review Specialist
• Provides regular case consultation in meetings with managers, field supervisors, caseworkers, and investigators, making recommendations to address negative trends and performance deviations and to facilitate greater consistency and continuity throughout the life of the case
• Creates individual team profiles of assigned Department teams on a quarterly basis, including information on both work processes and outcomes
• Provides input and makes recommendations to the Field Review Supervisor relative to policies, procedures, and/or rules impacting field review and operations
• Identifies to management those benchmarks, timelines, or indicators found to be out of compliance
• Attends and provides input into various meetings
• Performs other duties as required or assigned which are reasonably within the scope of the duties enumerated above

• Requires knowledge, skill, and mental development equivalent to completion of four years college, supplemented by a master’s degree in business or public administration, with coursework in areas such as economic theory, accounting and finance, organizational theory, and operations research
• Requires three years of progressively responsible professional experience in management operations analysis

• 3 years of professional experience working with and counseling families and children in child welfare services, child protective investigations, or child welfare licensing services
• Completion of a master’s degree in social work or a related human services field
• 3 years of experience navigating an electronic case record system and utilizing the Microsoft Office Suite of products in an office setting in a public or private organization
• 3 years of professional experience in a public or business organization utilizing extensive knowledge of the application and conduct of management studies
• 3 years of professional experience in a public or business organization utilizing the ability to analyze problems and develop systems of action
• 3 years of professional experience in a public or business organization utilizing the ability to present ideas clearly, both orally and in writing
• 3 years of professional experience in a public or business organization utilizing the ability to work closely with staff and management professionals in planning and developing assignments and conducting management studies

1. Requires ability to pass…