Service Coordinator

About Us

We are a single‑source solution for the design and implementation of sophisticated mechanical and plumbing systems. Our integrated in‑house production model utilizes coordinated BIM models to produce precise fabrication documentation to help ensure accurate installation.

The Service Coordinator is responsible for coordinating and supporting daily service operations to ensure timely, efficient, and high‑quality service delivery to customers. This role serves as a key point of contact between customers, service technicians, and internal teams, managing work orders, scheduling service calls, and maintaining accurate service records. The Service Coordinator helps optimize technician utilization, supports customer satisfaction, and ensures compliance with company procedures and service standards.

• Create work orders
• Work with service managers to respond to requests including Vista updates
• Notify customer of ETA and provide updates as necessary
• Follow‑up with service technician as necessary
• Assist service managers where needed
• Book approved jobs
• Order parts, track parts
• Communicate with customer regarding parts ETA and scheduling
• Handle permits, inspections, factory start‑ups; prepare job costing reports
• Complete SWAP paperwork, follow up to ensure we receive credit on warranties, returns, etc.
• Write up proposals, request quotes from vendors
• Process billing for service (T&M), quoted jobs and projects
• Follow up on past‑due invoices; process credit card payments

• High school diploma or GED required; associate degree or technical training preferred
• 2+ years of experience in service coordination, dispatching, or a similar service support role
• Strong scheduling and dispatching skills with the ability to manage multiple priorities in a fast‑paced environment
• Proficiency with service management software, CRM systems, and Microsoft Office (Outlook, Excel, Word)

Minimum hourly wage rate $24.00 to maximum hourly wage rate $28.00 ; DOE

Position is eligible for an annual discretionary bonus.

We are committed to providing employees a comprehensive benefits package which includes medical, dental, and vision coverage, along with health savings and flexible spending accounts, life insurance, disability, a 401(k) Savings Plan, College Coach, and employee assistance program.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit, see, talk, and hear. The employee is regularly required to use hands to finger, handle, or feel objects, tools, or controls.

The employee is regularly required to walk, reach with hands and arms, climb or balance and stoop, kneel, crouch, or crawl. The employee may occasionally lift and/or move up to twenty‑five (25) pounds. Specific vision abilities required by the job include close vision, distance vision, peripheral vision, depth perception, and the ability to adjust focus. While performing the duties of this job, the employee is regularly required to commute to field locations.

The employee must have the ability to navigate around job site locations.

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee may expect to work in typical office environment conditions except when visiting field locations. Field environments may vary based on project, manufacturing, or weather conditions.

The noise level in the work environment is usually moderate to loud.

Equal Opportunity Employer/Veterans/Disabled

Please review our Affirmative Action Policy ().

US-CO-Aurora

Trautman & Shreve, Inc.

Operations Services

Full-Time

Onsite

1 day ago (4/27/2026 3:22 PM)