Director, Solutions Consultants - West

Job Description

Sprinklr is looking for a Director of Solutions Consulting. This role is responsible for leading a team of Solutions Consultants in their designated region and subject matter expertise, coaching on opportunities, serving as a solutions sponsor within key accounts, and recruiting and developing team members.

• As the business leader across your region, work closely with sales, marketing, post‑sales, product, and finance to accelerate growth and deliver customer value. Serve as the primary contact for the Solutions Consultants and be directly aligned with your region’s success.
• Manage training, development, and growth of the Solutions Consultants, observe them in the field, provide feedback, and guide goal setting.
• Facilitate communication between the SC team and product teams to ensure solutions meet market demands and influence the product roadmap.
• Business and Technical Leadership in Solution Consulting:
  • Provide thought leadership on emerging trends in AI, conversational interfaces, and agentic systems within the CXM landscape.
  • Lead technical and business discussions with customers and account teams to understand requirements and propose innovative solutions that leverage the Sprinklr Unified‑CXM platform.
  • Own and drive top deals in and out of quarter for the Americas business.
  • Recruit and retain top talent in Data/AI, Marketing, Advertising, and Social backgrounds.
  • Train and support the SC team in delivering consultative value propositions and building end‑to‑end solutions for customers.
  • Initiate and lead projects to develop team capabilities and improve organizational structure and offerings.
  • Lead SC enablement and onboarding functions to ensure a high‑quality service delivery experience.
  • Collaborate with cross‑functional teams on product‑market fit, pricing, packaging, GTM sales plays, M&A, etc.
• Business Leadership:
  • Lead and motivate sales teams to achieve and exceed revenue targets, focusing on designing proper solutions for customers with Sprinklr’s CXM platform.
  • Develop and articulate a cohesive Go‑to‑Market strategy partnering with divisional vice presidents.
  • Create content and participate in industry events to establish thought leadership in the CXM space.
  • Provide technical leadership to engineering and development teams.
  • Foster a culture of innovation, quality, and continuous improvement.
  • Oversee the design and architecture of complex software systems.
  • Incorporate human‑centric design principles and facilitate design thinking workshops.
• Product Interlock and Innovation:
  • Establish and lead a well‑defined product interlock process involving GTM, product teams, and platform specialists.
  • Facilitate regular meetings between sales, marketing, product teams, and integration experts to align on product improvements and roadmap.
  • Gather and synthesize market feedback to inform product development priorities.
  • Identify opportunities to leverage new tools and capabilities in Social, marketing, and CCaaS technologies that complement Sprinklr’s Unified‑CXM platform.
  • Develop and implement architectural strategies for software solutions and align them with business goals.
• Training and Development:
  • Manage the training and growth of the SC team.
  • Provide regular feedback from field activities.
  • Guide the team in setting and achieving goals.
  • Ensure the team is trained on industry‑specific use cases and product updates.

• 8‑10+ years of enterprise‑scale experience in presales or solutions consulting.
• 8+ years of presales management experience.
• Proven experience in a customer‑facing role in an enterprise software company.
• Strong leadership capabilities with a track record of managing and developing high‑performing teams.
• Expertise in human‑centric design workshops to drive customer‑focused solutions.
• Strong understanding of enterprise architecture principles and practices.
• Extensive experience in complex system design and integration.
• In‑depth knowledge of enterprise marketing strategies and best practices.
• Ability to present and effectively communicate to customers and team members.
• Excellent written, communication, and presentation skills.
• Well versed in data architecture, API design,…