Director, Operations - Fitness Together

Overview

The Director of Operations is responsible for the operational support and professional business guidance for approximately 68 Fitness Together franchise owners across 82 studio locations. The Director works with Franchise Owners, the Denver Support Center, and peers to drive operational excellence and economic improvement and optimization for Franchise Owners. The Director is the primary source for communication, business analysis, training, and operational issue resolution for their respective studios.

This individual is responsible for ensuring compliance with operational and procedural standards, maintaining system-wide uniformity, and implementing new programs and initiatives across all studios in their portfolio. The Director of Operations will address four areas of focus: in-person and virtual studio training and location visits; performance and improvement support; communication and rollout of strategic initiatives; and ongoing operational issue management.

The Director serves as a trusted advisor to Fitness Together studio owners and managers—providing guidance in day-to-day operations as well as high-level business analysis to ensure the business’s long-term growth and success within the private-suite personal training model. This position is responsible for holding franchise owners accountable for defined tasks and goals, conducting regular business reviews, and driving appropriate engagement.

This person is highly analytical, has strong coaching skills, and is self-directed, influential, and persuasive, with the business acumen and vision to guide franchise owners.

Well Biz Brands Benefits:

• Flexible time off and holiday schedule
• Medical, dental, vision, and life insurance
• Health Savings Account
• Flexible Spending Account
• 401K match
• Monthly allowance for spending at Well Biz Brands, Inc. owned brands
• Cell Phone reimbursement
• Free Employee Assistance Plan

Location: Remote (United States)

Compensation Range: $95,000.00 - $/annually. Offers to select candidates will be made on a fair and equitable basis, taking into account specific job-related skills and experience.

Salary ranges reflect Colorado disclosure requirements. Compensation may vary by geographic location for candidates working outside Colorado.

Position Responsibilities:

Overall Objectives/Responsibilities, goals, expectations

• Ongoing communications with Studio Owners to discuss brand priorities, operational focus areas, and studio-specific plans, opportunities, goals, and progress toward those goals. Communications range from quick weekly update videos to set monthly calls, to weekly open office hours, to regional meetings a few times a year.
• Hosting structured monthly collaboration calls with Franchise Owners to share performance data, system updates, best practices, and peer learning across the Fitness Together portfolio.
• Meeting with Franchise Owners to review business and consumer feedback metrics and building improvement plans. Sharing best practices across the system to drive overall improvement.
• Participating in regular conference calls, meetings, and other forums to effectively and efficiently report on business activities and results. Lead webinars as needed.
• Attending monthly Franchise Advisory Council (FAC) meetings as the operational representative, serving as a conduit between franchisee feedback and the Support Center.
• Leading Regional Meetings a few times per year to discuss business priorities and train Franchise Owners and Managers on new tools, systems, and best practices to support their success.
• Serving as the primary point of contact for franchisee operational ticketing and issue resolution—triaging, tracking, and resolving submitted issues in a timely manner while identifying systemic patterns that require broader operational response.
• Developing, maintaining, and distributing operational rollout guides and supporting documentation for new programs, initiatives, and brand standards—ensuring franchisees have clear, actionable resources to implement changes successfully.
• Providing or developing reports and/or training materials to assist Franchise Owners in growing their business. Working with the Learning &…