Business Operations Analyst

Supports ACH production operations by monitoring file activity, ensuring compliance with ACH processing rules, and resolving exceptions as they arise.

Serves as a key backup to the ACH desk team, stepping in to conduct research, troubleshoot issues, and assist customers with file processing when capacity is limited.

Analyses transaction data and investigates discrepancies.

Coordinates with internal partners.

Supports high-value client activity through direct outreach and issue resolution.

Manages multiple operational tasks simultaneously, maintaining accurate documentation, and ensuring timely processing and resolution of ACH-related items in a fast-paced, process-driven environment.

• Bachelor’s degree, or equivalent work experience
• Typically five or more years of related experience
• Thorough knowledge of policies, plans, procedures, products and regulatory requirements for assigned business unit
• Ability to conduct an analysis of a business need, including scheduling meetings, planning agendas and conferring with business line leaders
• Strong understanding of project management and testing methodology and procedures
• Ability to develop test schedules, review testing plans, track test issues and report on test results
• Strong analytical and forecasting skills
• Ability to manage multiple tasks/projects and deadlines simultaneously
• Ability to work as part of a project team
• Effective verbal and written presentation and communication skills
• Proficient computer navigation skills using a variety of software packages including Microsoft Office applications