Service Line Director – BPO, Professional Services, Revenue Cycle

Responsibilities

• Lead end-to-end strategic sourcing initiatives across Business Process Outsourcing (BPO), Professional Services, and Revenue Cycle categories, including category strategy development, RFI/RFP execution, supplier evaluation, negotiation, and contract implementation.
• Manage a complex category portfolio by identifying cost drivers, analyzing utilization, and developing sourcing strategies aligned with client priorities.
• Provide strategic guidance to multidisciplinary teams to support informed sourcing and contracting decisions.
• Facilitate stakeholder committees to define requirements, evaluate proposals, and recommend contract awards.
• Develop and negotiate business, financial, and legal terms with suppliers in partnership with internal sourcing and legal teams.
• Evaluate spend data, market dynamics, and supplier proposals to identify savings, standardization, quality, and operational improvement opportunities.
• Present sourcing strategies, outcomes, and performance results to executive-level stakeholders.
• Partner with internal teams to achieve operational and financial goals for assigned category portfolios.
• Anticipate and respond to external factors such as market conditions, supply risk, and regulatory changes impacting sourcing strategies.
• Build and maintain strong, trust‑based relationships with stakeholders and key suppliers to support long‑term value delivery.

• Relevant degree preferred.
• 7 or more years of relevant experience required.
• Demonstrated experience leading strategic sourcing or category management initiatives across BPO, Professional Services, and Revenue Cycle categories, preferably within large, complex healthcare organizations.
• Experience supporting healthcare, highly regulated, or large enterprise environments preferred.
• Proven ability to manage executive-level stakeholder relationships and facilitate consensus-driven decision-making.
• Strong analytical skills with experience leveraging spend, market, and supplier data to inform sourcing strategies.
• Experience leading RFPs, supplier negotiations, and contract implementations across BPO, Professional Services, and Revenue Cycle categories.
• Strong written, verbal, and executive-level communication skills.

• strategic sourcing
• category management
• RFI execution
• RFP execution
• supplier evaluation
• negotiation
• contract implementation
• data analysis
• sourcing strategies
• spend analysis

• stakeholder management
• decision-making
• relationship building
• communication
• analytical skills
• strategic guidance
• facilitation
• trust-building
• collaboration
• presentation skills